Ricoh Company, Ltd.

Kentaro Seo

Hiroshi Nishida

Kenji Ueda

Takeyoshi Sekine

Takenori Oku

Yusuke Shibata

Satoshi Hatanaka

Satoshi Mizuno

Fumihiro Nagano

Shunsuke Hayashi

Yuuta Sano

An information processing system includes a storage unit that stores and associates a cause of a failure that has occurred in an electronic device, state information of the electronic device at the time the failure has occurred in the electronic device due to the cause of the failure, and a measure to be implemented in response to the cause of the failure. The information processing system further includes at least one processor that performs an acquisition process for acquiring the state information of the electronic device, and a failure diagnosis process for determining the cause of the failure that has occurred in the electronic device and the measure to be implemented in response to the cause of the failure based on the acquired state information of the electronic device.

Information processing system and failure diagnosis method

Growing community of inventors

Tokyo, Japan

Kentaro Seo