Raytheon Company

Kenneth W Wright

John S Lear

John E Stem

Robert Bryan Harrover

Julian A Zottl

Robert Harrover

According to particular embodiments, a system for bridging communications includes agent servers that deploy monitoring agents into source communication services where the monitoring agents collect events in a native communication protocol of the source communication service. The agent servers select events for relaying and translate those events into a native communication protocol of the destination communication service. In addition, the agent servers deploy relay agents into destination communication services to relay the translated events to the destination communication service.

Bridging communications between communication services using different protocols

According to particular embodiments, a communications monitoring system includes agent servers that deploy automated agents into various group communications services and a central server that receives the event data collected by the automated agents using the unified communications protocol. The central server also transmits the event data and any alerts that were determined from the event data to operator interfaces according to operator profiles.

Monitoring communications using a unified communications protocol

According to particular embodiments, a system for outputting prerecorded communications includes a central server that receives playback instructions, retrieves event data from a database according to the playback instructions, and outputs events from the event data to an agent server according to the timing characteristics associated with the events, and the agent server that deploys playback agents into the target group communication service to submit events to the target group communication service.

Growing community of inventors

Warrenton, VA, United States of America

Kenneth W Wright