General Electric Company

Kenneth Lawrence Accardi

Ianne Mae Howards Koritzinsky

Hubert Anthony Zettel

Diane Marie Miesbauer

Deborah Ann Babula

Scott McOlash

Henry John Hummel, Jr

George Peter Gesior

George Tzortzos

Kevin James Jay

A system is provided for remotely servicing medical diagnostic systems. The diagnostic systems may include a range of modalities and system types. A remote service facility may be contacted by the diagnostic systems, or may contact the diagnostic systems via a network link. Service requests, messages, protocols, data and log files, and so forth, may be transmitted between the diagnostic systems and the service facility. The service requests are handled by the service facility interactively with the medical diagnostic systems. The diagnostic systems are thereby apprised of the status of service requests, service reports, and so forth. A uniform interface and platform are provided for facilitating interactive communications of service requests and data between the diagnostic systems and the service facility.

Medical diagnostic system service method and apparatus

A system for providing remote service to medical diagnostic systems is described that includes a field service unit connectable to an automated service facility via a network link. The field service unit is configured to compose service requests based upon a series or menu of predefined service modules or functions. The service request includes identification of a diagnostic system or facility of interest. The request is communicated to the automated service facility which verifies the request and executes the requested function. Data may be gathered from the diagnostic system or institution as well as from service databases. Results of the service operation are automatically transmitted to the requesting service unit.

Medical diagnostic system remote service method and apparatus

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Pewaukee, WI, United States of America

Kenneth Lawrence Accardi