Ford Global Technolgoies, LLC

Ford Motor Company Limited

Kenneth James McCaffrey

Peter Treman

Stephen Alexander

John Garfield Graham

Joseph Retzbach

Nadine Ann Mooney

David John Ford

A vehicle system has a first communication processor connected to a vehicle network, a second communication processor connected to the first communication processor, and a vehicle processor configured to communicate with the first and second communication processors. The vehicle processor is programmed to, in response to received vehicle data via the vehicle network, communicate the vehicle data to a server via the first communication processor. The vehicle processor is further programmed to, in response to received infotainment data via the second communication processor, output the infotainment data to a display.

Methods and systems for a vehicle computing system to wirelessly communicate data

One aspect of the present invention is an online method for advising a customer on service needs and facilitating the scheduling of a vehicle service appointment. The method can comprise receiving a service inquiry, receiving input information regarding potential service of the vehicle, transmitting an open appointments request to a dealer management system (DMS), receiving a plurality of open appointments from the DMS, causing display of the plurality of open appointments wherein one of the plurality of open appointments is selected as an appointment request, and transmitting the input information and the appointment request to the DMS to facilitate the scheduling of the vehicle service appointment. The last four steps outlined can be conducted in substantially real-time.

Online method and system for advising customers on service needs, facilitating the scheduling of vehicle service appointments, and checking vehicle service status

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Canton, MI, United States of America

Kenneth James McCaffrey