Rockwell International Corporation

Rockwell Semiconductor Systems, Inc.

Kenneth J Gulik

Michael C Hollatz

Dale Paney

An emulator (10) for a telephone system having an automatic call distributor (11), a reporting system (12) for receiving information for the call distributor (11) and having at least one output device, and a simulator (20) for supplying simulated information of the call distributor (11) to the reporting system (12) when requested and at random time intervals.

Emulator for a telephone system

A device for upgrading a reporting system (12) associated with an automatic call distributor (10) in a telephone system having a first utility program for saving a plurality of custom reports to a temporary directory, an upgrade of the reporting system (12), and a second utility program which imports the custom reports from the temporary directory into the upgrade of the reporting system (12).

Growing community of inventors

Westchester, IL, United States of America

Kenneth J Gulik