Edify Corporation

Rolm Company

Kenneth E Waln

Charles H Jolissaint

John E Duffy

Elliott B Shem

Xuan McRae

Joseph D Remson

Daniel A Harrington

Maura E Higgins

Sunny N McRae

Ivan M Lee

A computer-based information exchange system permits customers to request and receive different types of information from various sources. The operation of the system is controlled by an application created using object oriented techniques. These techniques permit simple and straightforward creation and modification of complex automation tasks involving numerous action-object pairs.

Object oriented customer information exchange system and method

Interconnecting a messaging system (voice, facsimile, and so forth) with a PBX which provides entirely digital voice transmission and which provides high bandwidth and redundant transmission of control information between the messaging system and the PBX. The telephone system includes: (a) a telephone switching system including an interface to one or more digital links, the interface for supplying control and voice information relating to a call over one of the digital links and for receiving other control and voice information relating to the call or to another call over the digital link, the other control and voice information relating to another call including information relating to In-Band Message Notification (IBMN); (b) a messaging system for receiving a portion of the control information and a portion of the voice information relating to the call from the telephone system and for transmitting the other control and voice information to the telephone system; and (c) a messaging system interface between the digital links and the messaging system, the messaging system interface for receiving the control and voice information from the digital link and for supplying the portion of the control information and the voice information from the call to the messaging system and for transmitting the other control and voice information received from the messaging system over the digital link.

Method and apparatus for interconnecting a messaging system and a

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San Jose, CA, United States of America

Kenneth E Waln