Nec Corporation

Kenichi Utsuda

Kazuhiro Okanoue

Hiroshi Terasaki

Yoshihiro Kojima

This system pertains to a communication processing system that effectively makes phone conversations possible from a communication terminal even in a non-business mode that does not identify a user. The communication processing system is provided with the following: a communication terminal; a storage unit that is provided inside the communication terminal or outside the communication terminal, and that stores the association between the communication terminal user-information and customer number, and stores a role number for the communication terminal; and an outgoing call relay unit that, in a case where the communication terminal is being used in a business mode that identifies the user thereof, relays an outgoing call from a call origination communication terminal to the communication terminal corresponding to the customer number, and that, in a case where the communication terminal is being used in a non-business mode that does not identify the user thereof, relays an outgoing call from the call origination communication terminal to the communication terminal corresponding to the role number.

Communication processing system, communication processing method, communication processing device, communication terminal, and control method and control program therefor

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Tokyo, Japan

Kenichi Utsuda