The Crawford Group, Inc.

Kelli Jane Boruff

Paul C Tucker

Scott Stephens

Colleen M Zurliene

Neil Fitzgerald

Hugues Belanger

Jeffrey Lee Everson

Robert Michael Hibbard

Matthew Lynn Crawford

John Allan Altermatt

Robert Noah Matroni

Robert Matroni

Matthew Crawford

John Altermatt

Methods, apparatuses, and computer program products are disclosed for building a consolidated searchable database of vehicle images that were captured at a plurality of different sites. The database can be searched to track vehicle condition over time and over a plurality of transactions involving the vehicles. From this information, a determination can be made as to whether damage first arose on a vehicle during a particular transaction for the purpose of allocating responsibility for payment of repair costs.

Method and apparatus for integrated image capture for vehicles to track damage

A system and method is disclosed herein for customizing pages of a rental vehicle reservation booking website with deep-links for specialized rental vehicle reservations. The specialized rental vehicle reservations may comprise reservations for a division of a customer entity and/or promotional offer reservations. Multi-division and multi-offer pages can also be defined for the website through an administrative tool.

Method and system for providing and administering online rental vehicle reservation booking services

A method and apparatus are disclosed for expediting how rental vehicle reservations can be booked by employing deep-link uniform resource locators (URLs) that encode aspects of a rental vehicle reservation transaction to relieve users of a need to enter reservation data themselves when booking a rental vehicle reservation.

Method and apparatus for customer direct on-line reservation of rental vehicles including deep-linking

Disclosed herein is a reservation booking website wherein customers who plan to travel via general aviation (GA) are provided with a GA reservation creation path that is responsive to their GA travel needs.

Method and apparatus for improved customer direct on-line reservation of rental vehicles

A method of processing a reservation transaction between a customer and reservation-booking entity via a computer network inter-connecting a customer computer with an automated reservation transaction processor, the reservation transaction requiring submission of at least three different types of reservation data from the customer for successful completion thereof, each reservation data type having one of a plurality of different values, wherein each reservation data type value is dependent upon other reservation data type values, the method including presenting an initial page for data value entry for a plurality of reservation data types, accepting for partial data entry data values for less than all of said reservation data types, and determining, on the basis of the interdependence of the different data values for the different reservation data types, a list of acceptable data values for any un-entered reservation data types. Also, the processor provides the customer with a less than full page summary section on many of the reservation booking pages, the summary section including a list of submitted data values for the reservation transaction and an edit link associated with each listed data value that is selectable to initiate a revision of its associated data value. Further, the present invention supports promotional deep-linking, promotion reservation with notification upon customer violation of the promotion rules, corporate account deep-linking, URL-based deep-linking, travel agent commission tracking, and various other features.

Disclosed herein is an improvement to a reservation booking website for rental vehicle reservations wherein the functionality of managing customer profiles/accounts is expanded upon to provide customers with greater control over the profile data stored in their associated personalized accounts/profiles, particularly in connection with the 'favorite' or 'preferred' branch locations for rental vehicle reservations that are stored in the customer profiles/accounts. Also disclosed herein is an improvement to a reservation booking website wherein customers who plan to travel via general aviation (GA) are provided with a GA reservation creation path that is responsive to their GA travel needs. Also disclosed herein is an improvement to a reservation booking website for rental vehicle reservations wherein customers are provided with a streamlined ability to log into their customer profiles/accounts. Preferably fields for customer entry of a password for a customer profile/account (and optionally a field for customer entry of a user name for a customer profile/account) are provided on several of the displayed web pages (e.g., a choose vehicle page, a renter information page, a choose location page etc.), or more preferably, on all of the web pages that are displayed to the customer when the customer has not yet logged into his/her profile/account.

Growing community of inventors

St. Charles, MO, United States of America

Kelli Jane Boruff