Cisco Technology, Inc.

Keith Sinclair

Suresh Thirukazhukundram

Gaurav Garg

Erik De Kegel, Iii

Sunil John

John Baekelmans

Krishnan Ramaswamy

Edward Rosen

Christopher Camplejohn

Dean Mc Daniel

Burjiz F Pithawala

Solomon Tekle

Sumit Nandy

Techniques are disclosed for detecting unidentified inventory in a network. In one embodiment, data that was collected from a plurality of network devices is received. The data includes at least one device identifier for a neighboring network device of at least one network device of the plurality of network devices. The at least one device identifier for the neighboring network device is compared to one or more device identifiers of known network devices. In response to determining that the at least one device identifier for the neighboring network device does not match a device identifier for the known network devices, the at least one device identifier is added to a list of unidentified inventory.

Method and apparatus to detect unidentified inventory

A method is disclosed for generating a network profile and a device profile relating to devices in one or more networks and comprises, in one embodiment, receiving device identity information for a plurality of devices in one or more customer networks; receiving device configuration information from each of the devices in the networks; transforming the device configuration information into device feature information; creating and storing, based on the device identity information, device configuration information, and device feature information, a device profile that summarizes device details for all the devices.

Method and apparatus for generating a network profile and device profile

A method is disclosed for detecting symptoms in a network infrastructure, combining one or more symptoms into a problem, then optionally applying detailed diagnosis to the network elements experiencing the problems, ultimately providing detailed problem determination.

Rule-based network management approaches

A network based management system enables network devices installed at a customer's premises to be automatically monitored and managed for automated support services. Each network device includes a monitoring agent configured for generating a notification message based upon an event where device operations exceed prescribed monitored parameters. A troubleshooting resource at the customer premises requests selected device state attributes from the network device and that are forwarded to a data collection resource that serves as an interface to the manufacturer's back-end infrastructure. The troubleshooting system accesses databases that store the configuration information for the affected network device, and uses the configuration information for accessing problem/resolution information. The rules based troubleshooting system, upon correlating the databases for the problem/resolution information, provides a service notification message as a response to the event, and selectively includes the problem/resolution information for the network device.

Arrangement for automated fault detection and fault resolution of a network device

Each network device includes a monitoring agent configured for generating a notification message based upon an event where device operations exceed prescribed monitored parameters. A troubleshooting resource at the customer premises requests selected device state attributes from the network device and that are forwarded to a data collection resource that serves as an interface to the manufacturer's back-end infrastructure. The troubleshooting system accesses databases that store the configuration information for the affected network device, and uses the configuration information for accessing problem/resolution information. The rules based troubleshooting system, upon correlating the databases for the problem/resolution information, provides a service notification message as a response to the event, and selectively includes the problem/resolution information for the network device.

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Brisbane, Australia

Keith Sinclair