Microsoft Technology Licensing, LLC

Keerti Rane

Toji T Oommen

Anand Doshi

Jaydeep Singh

Nayab Khan

Tanvir Rahman

Raymond Arifianto

Suma SaganeGowda

Jignesh Kacharia

Peter Richard Ricci

Pramod Kamalakar Walvekar

Nicholas Das

John S Green

Krishnaswamy J Babu

Srikanth Malladi

Tulasi Pratipati

Dale Edward Phurrough

An entitlement card can be assigned a product key real-time to provide a custom order of benefits including product and/or service, amount, and time. A method facilitating product key assignment for an entitlement can include receiving a request for activating a custom entitlement product key from, for example, a point of purchase. The request includes a request for particular benefits to a redeemer, including the particular product and/or service to be provided and the quantity and time period for the product and/or service. The method further includes assigning the benefits to the product key at the time of the request and activating the product key, which may be later redeemed for the assigned benefits.

On-demand custom entitlement cards for products and services

In a support service for computing devices or software (or other service), a determination is made based on an incident report that additional data is needed. A first template is chosen from a set of templates and that chosen first template is customized for the particular incident to create a data collection plan. The data collection plan includes a set of data collection items. The data collection plan is forwarded to a user client device associated with the incident report. At the user client device, a user can choose to proceed with all or a subset of the data collection items. Data is then collected for the selected data collection items. The user is then provided with the opportunity to select which of the collected data to upload back to the support service. The collected data is then uploaded, and the incident status is updated and made available.

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Keerti Rane