Kyocera Document Solutions Inc.

Kazuki Nishikai

Takeshi Nakamura

Koki Nakajima

Satoshi Goshima

Yuichi Obayashi

Dukil Park

Yasuo Nakashima

Takumi Nakamura

Provided are a monitoring system, a monitoring method, and a non-transitory computer-readable storage medium storing a monitoring program whereby it is possible to improve the stability of remote management of an image forming device by means of a remote management system. A monitoring system according to one embodiment is characterized by: acquiring information from a remote management system which remotely manages an image forming device; detecting a failure of the remote management system by analyzing the acquired information; and notifying about the failure of the remote management system which has been detected.

Monitoring system, monitoring method, and monitoring program

A remote management system includes a device management service having multiple instances that performs parallel distributed processing through the instances and a worker service having multiple instances that performs parallel distributed processing through the instances. Each instance of the device management service acquires the status of processing related to the recovery of the relevant instance from counter information, and stores the status of the processing related to the recovery of the relevant instance in the counter information when having performed the processing. Each instance of the worker service acquires the status of processing related to the recovery of an instance of the device management service from the counter information, and stores the status of the processing related to the recovery of the instance of the device management service in the counter information when having performed the processing.

Information processing system

A monitoring system detects a deviation in a monitoring metric of a system component of a remote management system that remotely manages image forming apparatuses. When the monitoring system detects a deviation in online device count greater than or equal to a deviation threshold and makes a determination that there is a correlation between the deviations in monitoring metrics of multiple system components as detected, the monitoring system sends a failure report indicating that a failure is in the remote management system.

Monitoring system and non-transitory computer-readable recording medium storing monitoring program

A remote management system includes: a user operation server; a remote maintenance server; and a connection server, the user operation server, the remote maintenance server, and the connection server being connected to each other via a network, the remote maintenance server including a processor that operates as a setting change receiving unit that receives a setting value change instruction for an image forming apparatus from a user via the user operation server, a first setting change detection unit that detects a changed setting value based on the setting value change instruction, a setting change informing unit that informs an administrator and a user-in-charge of the image forming apparatus of the changed setting value, and a setting change command sending unit that sends a command to change setting of the image forming apparatus to the image forming apparatus via the connection server.

Remote management system for remotely managing image forming apparatus

A managing device used in an apparatus managing system including a print relational apparatus, terminals of users and a storing device manages the print relational apparatus and the users. The storing device stores user information of each user. The managing device includes a user authorizing part, a notification transmitting part and an information changing part. The user authorizing part authorizes, based on use history of the apparatus of each user, the user whose a nonuse period of the apparatus exceeds a predetermined period, as a registration erasure candidate user. The notification transmitting part transmits a registration erasure proposal notification having a proposal to erase registration of the candidate user to the terminal of a management user. The information changing part erases registration of the candidate user by erasing or changing the user information of the candidate user, according to indication inputted by the management user.

Managing device, apparatus managing system and computer readable medium storing managing program for print relational apparatus

The remote maintenance server includes a processor that operates as a connection inquiry receiving unit that receives an inquiry from the one or more image forming apparatuses, the inquiry inquiring which connection server to connect, a connection destination selecting unit that selects a connection server as a connection destination in response to the inquiry with reference to the connection management table, the connection destination being a connection server having a smaller number of connections, and a connection information reply sending unit that sends, in reply, connection information to an image forming apparatus, which has sent the inquiry, the connection information being an IP address or FQDN of the connection server selected by the connection destination selecting unit.

Remote management system for distributing accesses from image forming apparatuses, and information processing method for distributing accesses from image forming apparatuses

A remote maintenance server includes a processor that operates as a remote panel function start instruction receiving unit that receives an instruction to start a remote panel function from a user via the user terminal and the user operation server, a relay server determining unit that determines the relay server to be used when executing the remote panel function, a verification information writing unit that writes verification information in the cache server, the verification information being used when the relay server relays connection, and a connection command sending unit that sends a connection command to the image forming apparatus that executes the remote panel function via the connection server, the connection command instructing to connect to the relay server to be used.

Growing community of inventors

Osaka, Japan

Kazuki Nishikai