Toshiba Tec Kabushiki Kaisha

Kabushiki Kaisha Toshiba

Other

Kazuhiro Ogura

Akihiro Mizutani

Toshihiro Ida

Shinji Makishima

Masaki Narahashi

Hiroyo Tanaka

Sou Miyazaki

Satoshi Oyama

Akinori Iwase

Yusuke Hamada

Tatsuya Haraguchi

Tatsuya Inagi

Takeshi Ogaki

Minoru Yoshida

Takahiro Hagiwara

Hiroshi Hashidume

Hiroshi Watanabe

Koji Endo

Takao Ishida

Nobuhisa Yoda

Yoshiko Takeda

Akira Saito

Kanya Hiroi

Norifumi Yagi

Mamoru Nomura

Kazuhiro Kamimura

Koichi Moriya

Akihiko Fujiwara

Kazunori Hirabayashi

Kazuaki Kidokoro

Yoshinori Sato

Haru Hikita

Sho Sakuma

Hiroyuki Kato

Shiro Takagi

Koji Nagai

Hiroshi Yamaguchi

Hajime Tomizawa

Hiroshi Shintani

Ryuichi Aoyama

Takeo Nishijima

Ikuo Nishida

Hirofumi Harada

Takuya Nishigaki

Ryo Takimura

Toshinori Fukuta

Ken Sakuta

Aya Inokuchi

Miho Inahara

A maintenance support system includes a network interface, a memory, and a processor configured to, upon receipt of first information indicating a status of a first apparatus via the network interface, store the first information in the memory, upon receipt of second information indicating a status of a second apparatus via the network interface, store the second information in the memory, and determine a priority of on-site maintenance between the first and second apparatuses based on the first and second information stored in the memory.

Maintenance support system and maintenance support method

An image processing apparatus includes a display device and a processor. The processor is configured to generate a first screen for display on the display device and on which one of a plurality of malfunctioning part candidates of the image processing apparatus and one of a plurality of timings at which a particular sound was output by the image processing apparatus that malfunctioned, are selectable, when a first malfunctioning part candidate and a first timing are selected on the first screen, generate a second screen for display on the display device and on which one or more reference sounds corresponding to the particular sound are selectable, and when one of the reference sounds is selected on the second screen, generate error information indicating the first malfunctioning part candidate and the selected reference sound.

Information processing system

According to an embodiment, a portable terminal provides maintenance information to a maintenance server that manages the maintenance information. The portable terminal acquires the maintenance information from an external recording medium. The portable terminal acquires, from the maintenance server, rank information indicating a transmission priority defined for the maintenance information. The portable terminal determines, in accordance with a type of a communication line that can be used by a communication device and the rank information, whether to transmit the maintenance information.

Maintenance portable terminal and control method therefor

An image forming apparatus includes a display device, an input device, a storage, and a communication circuit. The display device is configured to display at least one image for display. The input device is configured to detect a user's selection of an image for display in the at least one image for display and to detect an input, to a drawing region of the display device, of a drawing by a user indicating an image quality abnormality with respect to a target image corresponding to the selected image for display. The storage is configured to store drawing information based on the input of the drawing via the input device and to store estimation abnormality information related to the drawing information. The communication circuit is configured to output the drawing information, which can be used for servicing the image forming apparatus, to a server.

Image forming apparatus

A maintenance support device includes a memory that stores data of a maintenance manual that describes a first maintenance work to be performed to resolve a failure of an image processing apparatus, and a processor configured to acquire, and store in the memory, work result information corresponding to a second maintenance work that has been performed to resolve the failure of the image processing apparatus, and generate additional information based on the acquired work result information and store in the memory the additional information in association with the data of the maintenance manual.

Maintenance support device, maintenance support method, and non-transitory computer readable medium

Image processing apparatus for displaying malfunctioning parts and selectable reference sounds

An image forming apparatus includes a display device, a first detection unit, a second detection unit, a first acquisition unit, and an output unit. The display device displays at least one image for display. The first detection unit detects a user's selection of an image for display in at least one image for display. The second detection unit detects an input to a drawing region of drawing indicating an image quality abnormality with respect to a target image corresponding to the selected image for display. The first acquisition unit acquires drawing information based on the input of the drawing detected by the second detection unit. The output unit outputs the drawing information acquired by the first acquisition unit.

Image forming apparatus and information processing method

An image processing apparatus includes a display, a network interface, and a processor. The processor is configured to generate a first screen on which at least one malfunctioning part candidate of the apparatus is presented in a selectable manner, and control the interface to transmit error information corresponding to a selected malfunctioning part candidate to another apparatus. When a first malfunctioning part candidate corresponding to a particular sound output by the image processing apparatus that is not working properly is selected on the first screen, the processor generates a second screen on which one or more reference sounds potentially corresponding to the particular sound are presented in a selectable manner. When a reference sound is selected as corresponding to the particular sound on the second screen, the processor includes sound information corresponding to the selected reference sound in the error information.

Image processing apparatus, information processing method, and non-transitory computer readable storage medium

A management system includes an information processing apparatus that stores management information about cartridges that store consumables and is configured to update the stored management information, and an image forming apparatus configured to print an image on a sheet using the consumables stored in an attached cartridge, storing cartridge information about a cartridge that has been previously attached to the image forming apparatus, and configured to, when a cartridge is attached, retrieve cartridge information from the attached cartridge as first cartridge information and the stored cartridge information as second cartridge information, and transmit the first and second cartridge information to the processing apparatus. Upon receipt of the cartridge information, the processing apparatus determines whether the attached cartridge is a refilled cartridge, and if so, updates the management information so that the cartridge is identified as a refilled cartridge. The processing apparatus transmits a determination result to the image forming apparatus.

Management system and information management method

A maintenance support apparatus includes one or more processors and a memory having instructions stored thereon that, when executed by the one or more processors, cause the one or more processors to perform operations including: storing both (a) acceptable maintenance levels associated with a user that are related to an apparatus and (b) estimated failure levels corresponding to a plurality of diagnosis algorithms correlated with a plurality of maintenance works; acquiring operation log data of the apparatus and diagnose the operation log data according to each of the plurality of diagnosis algorithms; determining whether maintenance of the apparatus is necessary, based on a comparison between (a) the estimated failure levels corresponding to the one or more maintenance tasks identified when diagnosing the operation log data and (b) the acceptable maintenance levels of the user; and providing a notification indicating whether maintenance of the apparatus is necessary.

Maintenance support apparatus and maintenance support method

According to one embodiment, an indication management device includes voice acquisition means, indication recognition means, importance degree determination means, and output control means. The voice acquisition means acquires a voice which is input by a voice input terminal. The indication recognition means recognizes details of an indication from the voice acquired by the voice acquisition means. The importance degree determination means determines a degree of importance of the indication from the voice acquired by the voice acquisition means. The output control means controls output of indication details to an output device in accordance with the degree of importance determined by the importance degree determination means.

Indication management device and control method therefor

A maintenance support device includes a memory that stores work result information that corresponds to a maintenance work that has been performed to solve a failure of an image processing apparatus. A processor is configured to acquire, and store in the memory, first work result information corresponding to a first maintenance work performed to solve a first failure type. After the first work result has been stored, the processor acquires, and stores in the memory, second work result information corresponding to a second maintenance work performed to solve a second failure type. It is then determined whether the first failure type matches the second failure type. Upon determining that the first and second failure types match, the first work result information is then updated to indicate that the first maintenance work has not been successful.

Growing community of inventors

Kanagawa-ken, Japan

Kazuhiro Ogura