Servicenow, Inc.

Kavitha Kotti

Noam Biran

Sreenevas Subramaniam

Madhavi Puvvada

Brandon Thomas Trudel

Jesus Antonio Castro Cisneros

Serina Chang

Hnin Haymar

Lilia Manguy

Aparna Ganti

Akhilesh Kashyap Kittane Ravikumar

Siyou Li

Ganesh Bhattarai

Shijin Joshua

Anthony Walter Branton

Persistent storage may contain definitions of: configuration items (CIs) each having attributes that characterize a respective hardware or software component, a list of data sources used to update at least some of the CIs, and an auto-attestation time period; and one or more processors configured to: identify a plurality of the CIs for auto-attestation; for each respective CI, determine a respective condition of whether: (i) a data-source attribute of the respective CI indicates that it was updated by a trusted data source, and (ii) a most-recent-update attribute of the respective CI indicates that it was updated within the auto-attestation time period; and mark each respective CI based on its respective condition, wherein the respective CI is marked as auto-attested when its respective condition is true, and wherein the respective CI is marked as not auto-attested when its respective condition is false.

Smart detection for determination of database accuracy

Example embodiments for identifying and displaying configuration item information are presented herein. A system may involve a proxy server application disposed within a managed network that includes configuration items and a server disposed within a remote network management platform managing the managed network. The server may receive a request to view information representative of a particular configuration item from a client device. Based on the request, the server may obtain the information and transmit a representation of a graphical user interface to the client device. The representation may include a health graphic, a relationship graphic, a timeline graphic, and an activity stream, each of which represent pertinent information about the particular configuration item. The representation may also include a tabbed interface that facilitates navigation between attributes corresponding to the particular configuration item and attributes corresponding to other configuration items in the managed network.

Identification and display of configuration item information

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Redmond, WA, United States of America

Kavitha Kotti