Bank of America Corporation

Kavitha Karuppiah

Candace R Gordon

Jackie E McCoy-Rangel

Systems, methods and apparatuses for receiving data associated with various service level agreements configured to run on a system are provided. Data associated with various functions, tools, applications, and the like, configured to run on a system may be received and a portion of the data may be extracted. The extracted data may include an identifier of service level agreement, a running time of the service level agreement, and the like. The system may receive user input requesting identification of all service level agreements running in a particular time period. One or more service level agreement may then be identified meeting the parameters. In other examples, a determination may be made that a system outage has occurred. One or more service level agreements running when the outage occurred may be identified. A progress of the service level agreements may be determined to aid in recovery of the system.

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Atlanta, GA, United States of America

Kavitha Karuppiah