Microsoft Technology Licensing, LLC

Katy Chen

David Paul Limont

Selvaraj Nalliah

Juan Vicente Esteve Balducci

John Allen Atwood

Omar Aftab

Samuel Neely

Harvinder S Bhela

Nagaraju Palla

Kiran Nallabothula

Nagaraj Patil

Doru Constantin Nica

Raghavendra Bhuthpur

Himanshu Misra

Srihari Busam

Sathish Kumar Venkat Rangam

Minjun Wu

Ning Zhuang

Xiaoyu Li

Eddie Fong

Ming Yang

Personalized diagnostics, troubleshooting, recovery, and notification based on application state is provided. In some examples, system, application, and device level configuration and usage data may be collected as telemetry data. Upon detection of a crash or similar problem, or upon user activation, an assistance service and/or a local assistance application component may execute diagnostics on the crashed application based on the telemetry data, user credentials, known problems, and other factors which may be recorded by the assistance application and/or other system elements. Suitable recovery actions may be taken. If recovery actions are unsuccessful, diagnostic information may be provided to a support system and the issue elevated. Moreover, collected information may be provided to a system database for generating data insights and determining error patterns.

Personalized diagnostics, troubleshooting, recovery, and notification based on application state

A unified messaging system allows the receipt and sending of different messages across devices is established by creating relationships that leverage the capabilities of different devices. A message server establishes a relationship with a mobile device. Through the relationship, the message server can use the mobile device to send different types of messages that the server computer cannot transmit. A relationship between a client and a server extends this capability to the client. Through these relationships, a client can retrieve mobile device messages as well as generate them. The generated mobile device messages are transmitted to the message server. The message server determines that the received messages are mobile device messages that the server cannot deliver and sends the mobile device messages to the user's mobile device. The mobile device receives the mobile device messages from the message server and transmits the mobile device message to recipient mobile devices.

Universal mobile device messaging

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Kirkland, WA, United States of America

Katy Chen