Kyocera Document Solutions Inc.

Katsuhiro Minoru

Takeshi Nakamura

Daisuke Yoshida

Atsushi Matsumoto

Toyoaki Oku

Ryuichi Ishizu

Takashi Nomura

Jumpei Takagi

Yuichi Obayashi

Ryosuke Mondo

Chika Tsuji

In a fault management system, each of one or more image forming apparatuses includes an agent unit that transmits, upon occurrence of a fault, a notice that the fault has occurred and service call information indicative of details of the fault to a fault management server. The fault management server includes a manager unit that transmits a reboot command to the agent unit of the image forming apparatus in which the fault has occurred, upon reception of the notice and the service call information from the agent unit of the image forming apparatus in which the fault has occurred. The agent unit of the image forming apparatus in which the fault has occurred reboots the image forming apparatus in which the fault has occurred, according to the reboot command.

Fault management system

A remote maintenance system includes: a remote maintenance server; and one or more image forming apparatuses, the server including an operation input unit, a display unit, a storage unit that stores panel programs, a communication unit, an image forming apparatus database in which functions are registered, and a manager circuit that acquires, when a serviceman instructs restoration, the panel program to be restored from the storage unit, analyzes which of the functions is to be invoked by the panel program, compares, by referencing the database, the function of the restore-destination apparatus and the function to be invoked, and determines whether the restore-destination apparatus executes the panel program, and instructs the restore-destination apparatus to restore the panel program when it executes the panel program, each image forming apparatus restoring, when receiving a restore instruction, the panel program based on the instruction.

Remote maintenance system and remote maintenance method

An image forming system includes an image forming apparatus and a server. The image forming apparatus transmits to the server image data representing an image. The image is read by the reading device from the recording medium on which the print device prints the image, in response to an instruction to print at the origin of the print area. The server acquires, from the image data transmitted from the image forming apparatus, a printing-complete reference position, as a position where the recording-medium origin is made a reference, in a location printed on the recording medium by the image forming apparatus in response to an instruction to execute printing at the print-area origin, and acquires the displacement as a difference between the acquired printing-complete reference position and the print reference position stored in the storage device.

Image forming system that reduces load for processing regarding correction of print position displacement, and method for correcting print position displacement

A management system includes a management server and one or more image forming apparatuses. The management server includes an operation input unit, a display, a first communication unit, a storage unit, and a manager unit. The manager unit, when the administrator instructs a set value change of a setting item for a specific image forming apparatus, determines which set value management group includes the image forming apparatus to which the change has been instructed, refers to a reflection-range table of a set value management group including the image forming apparatus to which the change has been instructed, determines which image forming apparatus among other image forming apparatuses executes the set value change based on the reference result, and instructs the other determined image forming apparatus to change the set value.

Management system that efficiently manages image forming apparatus in units of groups, and management method

A mobile device receives a latest version of firmware with a firmware management system that manages firmware and receives a current version of firmware in an image forming apparatus through close-range communication with the image forming apparatus. The mobile device determines whether or not a later version than the current version of firmware in the image forming apparatus exists based on the latest version of firmware and the current version of firmware that are received.

Mobile device and recording medium

Provided is a document managing apparatus that can eliminate the complexity of operation related to designation of confidential information, and yet reliably prevents leakage of confidential information. First, a receiving circuit receives target files from a client terminal. Therefore, a file managing circuit manages, of the received target files, a file that is designated as confidential, having been subjected to output restriction, as a confidential designated file. In addition, the file managing circuit manages a file that is not designated as confidential, as a user file. In addition, the file analyzing circuit compares the user file with the confidential designated file. If the content of the user file is similar to the content of the confidential designated file at a rate equal to or higher than a certain value (for example, 80%), the file analyzing circuit applies output restriction to the user file.

Document managing apparatus and document managing method

A device management apparatus includes a communication processing circuit and a service support processing circuit. The communication processing circuit receives device state information transmitted from a first operator. The device state information indicates device state information of the electronic device. The first operator performs solution work to a failure of the electronic device. The service support processing circuit determines a category into which the device state information is classified from the received device state information. The service support processing unit searches a database for a second operator or a candidate for the second operator. The second operator has solved a failure belonging to the determined category. The database stores operator information including a solution result of a failure of each operator. The service support processing unit decides the searched second operator or the searched candidate for the second operator to assist or complement the solution work by the first operator.

Device management apparatus, device management system, recording medium, and device management method that reduce obstruction when solving failure caused by skill of operator

A glossary management device includes a read circuit, a storage circuit, an acquisition circuit, an analysis circuit, a term matching circuit, and a registration circuit. The storage circuit has a storage area for a glossary. The acquisition circuit acquires text data of a document if reading of the document is executed by a user. The analysis circuit performs analysis of the text data acquired by the acquisition circuit to identify a language of the document and parts of speech of text segments in the text data and extracts one or more text segments from the document based on the analysis. The term matching circuit performs matching for each of the extracted text segments against a public dictionary. The registration circuit adds to the glossary, each extracted text segment that does not match any entry term in the public dictionary.

Glossary management device, glossary management system, and recording medium for glossary generation

A server, image forming apparatus, image forming system, or monitoring method allows an administrator an intuitive, visual grasp of the status of an image forming apparatus and helps reduce the load on network communication. The server has a template code/character data acquirer that acquires, from an image forming apparatus having a display displaying a panel image, a template code corresponding to a template image included in the panel image and character data included in the panel image; and a panel image generator that reads, from a storage storing a template image, the template image corresponding to the template code and that generates the panel image by combining together the template image read and the character data acquired from the image forming apparatus.

Image forming system and monitoring method in which an image forming apparatus is monitored via a server

A read image capturing system includes a reading device, a read image capturing circuit, and a signature managing circuit. The reading device reads an image from an original document. The read image capturing circuit captures the read image read by the reading device. The signature managing circuit manages a signature image for causing the read image capturing circuit to capture the read image as a signature capturing image for each user. The read image capturing circuit that captures the read image in association with a user who is associated with the signature capturing image by the signature managing circuit, the signature capturing image having a similarity degree with the signature image included in the read image equal to or more than a similarity degree for capture.

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Osaka, Japan

Katsuhiro Minoru