Robert Boschgmbh

Robert Bosch Gnbh

Katrina Li

Fuliang Weng

Zhe Feng

Zhongnan Shen

Kui Xu

Baoshi Yan

Embodiments of an interface system that enables a call center agent to access and intervene in an interaction between an automated call center system and a caller whenever necessary for complex application tasks is described. The system includes a user interface that presents the agent with one or more categories of information, including the conversation flow, obtained semantic information, the recognized utterances, and access to the utterance waveforms. This information is cross-linked and attached with a confidence level for better access and navigation within the dialog system for the generation of appropriate responses to the caller.

System and method for interacting with live agents in an automated call center

Embodiments of a dialog system that utilizes grammar-based labeling scheme to generate labeled sentences for use in training statistical models. During the process of training data development, a grammar is constructed manually based on the application domain or adapted from a general grammar rule. An annotation schema is created accordingly based on the application requirements, such as syntactic and semantic information. Such information is then included in the grammar specification. After the labeled grammar is constructed, a generation algorithm is then used to generate sentences for training various statistical models.

System and method for generating data for complex statistical modeling for use in dialog systems

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Katrina Li