Xerox Corporation

Kathleen Spencer

Michael Nicholas Soures

Robert Steven Pozniakas

David R Kamprath

Timothy David Thomas

Stephen F Randall

Nancy R Kelly

Jeffrey Michael Gramowski

Cheryl Koenig

Joanna Brown

James J Petery

Cheng-Ning Jong

Nitin Shenoy

Nate Weldon

Christina DiMarco

Bernard N Hakac

A diagnostic system made part of or for use with a document handling device in which a customer is guided toward performance of at least one comparison means in a diagnostic routine analysis. The comparison means is selected from a group comprising (1) a first comparison comparing a fused print media and an unfused print media for presence of a defect, (2) a second comparison comparing an output print media and at least one image on a screen for a type of defect, and (3) a third comparison comparing a low-charged print media and a no-charged print media for qualities of the defect. The customer enters a selection based on results of the first, the second, or the third comparisons. The diagnostic system can identify a part causing a defect in the print media based on results of the comparisons.

Customer part replacement feature utilizing high frequency service interval fault and signature analyses

Growing community of inventors

Webster, NY, United States of America

Kathleen Spencer