Intuit, Inc.

Kate Elizabeth Swift-Spong

Zhewen Fan

Byungkyu Kang

Farzaneh Khoshnevisan

Shivakumara Narayanaswamy

Janani Kalyanam

Alexander Zhicharevich

Elik Sror

Runhua Zhao

Wan Yu Zhang

Carlos A Oliveira

Byungkyu Khang

A method including transcribing, into digital tokens, utterances from a conversation between an agent and a person. The method also includes embedding the digital tokens into an utterances tensor including sequences of the digital tokens. The method also includes obtaining a metadata tensor by encoding metadata related to the utterances into the metadata tensor. The method also includes executing a machine learning model which takes, as input, the utterances tensor and the metadata tensor, and which outputs a predicted source article predicted to be related to the utterances. The method also includes generating an interactive link to the predicted source article.

Automated search and presentation computing system

A method implements calibrated risk scoring and sampling. Features are extracted from a record. A risk score, associated with the record, is generated from the features using a machine learning model. The record is mapped to a risk bucket using the risk score. The risk bucket may include multiple risk bucket records. The record is selected from the risk bucket records with a sampling threshold corresponding to the risk bucket. A form prepopulated with values from the record is presented to a client device.

Calibrated risk scoring and sampling

A computer-implemented system and method for predicting and flagging an anomaly entered in a digital form. A server computing device classifies a plurality of data fields of the digital form to identify a set of non-zero value data fields; and obtains an anomaly detection model comprising a statistical tree structure associated with the data field of the digital form. The server computing device receives datasets including a target value of a data field and values of a set of cohorting data features; traverses a statistical tree structure of the anomaly detection model with the target dataset to form a set of target cohorts to determine a target statistic value for the data field; flags the data field value of the target dataset as an anomaly item; and generates one or more confidence scores for a runtime prediction based on one or more variance changes for the data field.

Method and system of automatically predicting anomalies in online forms

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San Diego, CA, United States of America

Kate Elizabeth Swift-Spong