Walmart Apollo, LLC

Karuna Rawat

Kailash Sati

Uzma Khan

Rahul Bajaj

Punith Kumar

Luis Felipe Gonzalez Fuentes

Systems and methods including one or more processors and one or more non-transitory computer readable media storing computing instructions that, when executed on the one or more processors, perform: receiving dispute resolution information from a user corresponding to a dispute, wherein the dispute resolution information comprises a first data input and a second data input; analyzing, with a first machine learning module in a first tier of a machine learning engine, the dispute resolution information from the user to identify a dispute reason; analyzing, with at least one of second and third machine learning modules in a second tier of the machine learning engine, the dispute resolution information based on the dispute reason, as identified; and determining a dispute resolution based on an output of the second tier of the machine learning engine to resolve the dispute. Other embodiments are disclosed herein.

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Lucknow, India

Karuna Rawat