Other

Karthik Viswanathan

Vignesh Girishankar

A N Sankar Ganesh

A process for balancing loads among active agents within an agent group. The process may include distinguishing, by a load balancing server, an active conversation from an inactive conversation. The process may also include assigning, by the load balancing server, the active conversation from one active agent to another active agent depending on a number of active conversations assigned to each of the plurality of active agents within the agent group.

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Chennai, India

Karthik Viswanathan