Salesforce Com, Inc.

Karson Miller

Nicholas Howland

Jonathan Rico Morales

Molly Mahar

Takashi Arai

Jacob Mumm

Jo Chan

Kevin Ota

Adam Drazic

Rob Christensen

This disclosure relates to configuration tools for interactive agents, sometimes referred to as bots, chatbots, virtual robots, or talkbots. Such interactive agents utilize slots for organizing and storing data received as inputs and displayed as outputs. These slots can be configured such that a slot is temporary and does not persist beyond its source dialog. Slots can also be configured such that a slot is pre-populated with information contain in incoming passed parameters.

Temporary slots for storing chat data

Disclosed herein are system, method, and computer program product embodiments for providing voice-activated events management. An embodiment operates by receiving an audio-formatted query through an application associated with an event. A first user ID, registered with the event, is determined to be associated with the mobile device. It is determined whether the query is an event query or a user query based on one or more keywords. Based on the determination that the query is either the event query or the user query, the answer to the event query is determined from data retrieved over a network, or the answer to the user query is determined from the locally stored data at the mobile device. The determined answer to the query is provided via the application operating on the mobile device.

Voice-activated events management system

Growing community of inventors

El Sobronte, CA, United States of America

Karson Miller