Uber Technologies, Inc.

Karna Chokshi

Michael O'Herlihy

Meron Alon

Sangick Jeon

Zach Singleton

Michael O'herlihy

Matthew Joseph Doyle

A network system detects lost client devices based on a comparison of geospatial locations transmitted by user and provider client devices during and after a service. The network system assigns a service status indicating that a service from a start location to a destination location is in progress and monitors the locations of the user and provider client devices during the duration of the service and for a specified period of time after the service ends. In response to determining that the user and provider client devices remain in proximity to each other after the service has ended, the network system notifies the user of the lost device.

Lost device detection using geospatial location data

Examples provided herein describe a navigation system to identify routes that take safety considerations into account. The system accesses safety data from various sources and computes safety data for individual road segments of a map database at multiple times for each road segment. The road segment safety data is used when determining routes for requested trips, including estimating the times that the various road segments on the route will be traversed and determining the safety of each road segment at that time.

Safe routing for navigation systems

A server provides a customized support interface to a user that is requesting assistance regarding a service that the user received. The server provides a support interface that is customized for the user based on data related to the service and the user's past behavior. By providing a customized support interface, the user is more easily able to report any grievances that the user may have had with the service thereby reducing any further user aggravation.

Dynamic support information based on contextual information

A network system is configured to facilitate a safe service coordination environment. The network system detects abnormal user states (e.g., sleepiness, inebriation, etc.) and provides corrective recommendations to those users. To do so, client devices executing an application send information associated with the service to the network system. The network system determines an aggregate set of service characteristics based on the aggregate telematics data. The network system also determines a provider profile for a provider providing service in the environment describing the deviation of the user's driving characteristics from the aggregate service characteristics. Based on the difference between the aggregate characteristics and the user profile, the network system determines the provider state using a state verification process. Based on the determined provider state, the network system determines a set of corrective recommendations and sends the corrective recommendations to the provider device.

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San Francisco, CA, United States of America

Karna Chokshi