Harris Corporation

Teltronics, Inc.

Karen Marie Bell

Allen Lee Jackson

Terry Gregory Svetz

Jason Mansfield Bailis

Robert Alan Kaplan

David Charles Hochman

Parminder S Sikand

David S Dayner

Mary J McAllister

John B Henel

Paul Hirsohn

Darryl Paffenroth

Bob Kaplan

Ginny Lacker

John Monteschio

A telephone switch system is connected digitally to an external computer system operating database software and having access to a digitally stored database of information used by the switch. The switch performs data transactions on the database in the manner of a client. The database engine allows live queries, which automatically update querying clients as pertinent data changes. The database engine also allows query concentration, which caches query results and supplies the cached results to querying clients making identical queries within a prescribed period of time. The database engine further allows batch inserts, which allow a user to add a plurality of records with a single command.

Method and apparatus for accessing data stored in database of telephone system

Telecommunication equipment is connected to and controlled by a computer which executes software controlling the digital communication between the telecommunication equipment and the computer. Software in the form of a wizard or expert also executes on the computer and acts to simplify the computer user's interaction with the telecommunication equipment and underlying software which controls the telecommunication equipment.

Use of wizards/experts in a PBX environment

Apparatus and method for achieving distributed telephony management within a network of telecommunication switches are disclosed. By using techniques known to computer communication technology but as yet unapplied to telephony, execution of tasks necessary for the proper functioning of a telephony network are performed with increased efficiency, ease, and throughput by distributing processing amongst the switches composing the network and attached computers.

Distributed telephony management

Databases in telecommunications

An integrated network switch is disclosed. The network includes a plurality of peripheral shelves, each having a plurality of ports for respective peripheral devices, and a common control. An interface is disposed between the common control and the peripheral shelves- A plurality of switches are included in the common control, each having switch ports for selectively interconnecting ports corresponding to the peripheral devices. Each of the switches has an assigned identification and each of the peripheral shelves has an assigned identification, including a shelf type and port numbers associated with the identified peripheral shelf. Provision is made for identifying an available switch, for ports associated with each shelf to be connected to the switch. Also, provision is made for dynamically designating ports of the identified peripheral shelf to switch ports of the available switch.

Integrated network switch having universal shelf architecture with

A method for combining signals for a telephone conference may include a multiplicity of identical adders for combining six signals and providing a single combined output. The adders may be arranged in a repeatable hierarchical scheme in which each group of six conference members includes an adder for combining all six signals, with the output of this adder being provided to other groups of six so that each conference member receives signals from every other conference member. As few as three hierarchical levels of addition may be used with up to 216 members. Adders may also be arranged so that a member of a first conference may monitor other conferences without affecting the first conference.

Method of combining signals in a telephone conference circuit

In a telephone automatic call distribution system (ACD), incoming telephone calls are assigned to a queue. Additionally, announcements are peridically provided to the incoming callers usually notifying the caller the system is processing the call and the manner of such processing. The number of agents available to handle calls is controlled by a load factor expressed as a ratio of incoming calls in the queue to number of agents available. This load factor is used as a threshold level, which when exceeded, causes the system to add an additional agent or additional groups of agents, increasing the probability the calls longest in the queue will be answered. The oldest call or the call that was first in and not yet answered is passed along to the next available agent group added to the system. Additionally, to insure the timing of the periodic announcements is consistent, the announcement system is kept separate from the call distribution system so any changes in the call agent group assignment will not effect the frequency of the announcements. When the load factor is exceeded the caller is shifted to another entry level having a lower load factor and a higher probability that an agent will answer.

Computerized system for incoming calls

Growing community of inventors

Novato, CA, United States of America

Karen Marie Bell