International Business Machines Corporation

Karan Shukla

Leigh Allen Williamson

Alexander D Lewitt

Jonathan A Cagadas

Simon D Mikulcik

A computer-implemented method comprising receiving and analyzing a data point to determine parameters of the data point, generating an alert ticket based on the analysis of the data point, communicating, via a chatbot, at least some information contained in the alert ticket to one or more users, and categorizing, via the chatbot, the data point that resulted in the alert ticket based on behavior of a device that generated the data point.

Supervised learning system training using chatbot interaction

An apparatus comprises a memory and a processor coupled to the memory. The processor is configured to receive input from a cloud service data source, wherein the input comprises at least one data point, analyze the data point via a machine learning model to determine characteristics indicated by the data point, determine whether the characteristics indicated by the data point meet an alert threshold that indicates a problem in a network, generate an alert ticket when the characteristics indicated by the data point meet the alert threshold, wherein the alert ticket indicates the problem in the network, communicate with a user based on contents of the alert ticket, receive feedback from the user relating to the alert ticket, and train the machine learning model according to the feedback received from the user.

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Plano, TX, United States of America

Karan Shukla