Dell Products Inc.

Kapil Sampath

Rahul Deo Vishwakarma

Veenu Gupta

Paul Hammer

A self-guided troubleshooting guide generation method includes: receiving a first assistance request from the user; in response to receiving the first assistance request, scanning a first user interface (UI) through which the first assistance request is transmitted and extracting text from the first UI; parsing the extracted text and identifying an error message in the extracted text; comparing, after the identifying, the error message to data stored in an assistance request database; and generating, based on the comparing, solution information for resolving the error message and displaying the solution information on a display displaying the first UI.

System and method for generation of self-guided recovery procedures and suggestions

One example method includes gathering respective performance data concerning each asset in a group of assets, clustering the performance data so as to define a first cluster and a second cluster, and data assets in the first cluster are assigned a HIGH RISK label and data assets in the second cluster are assigned a LOW RISK label, assigning a respective risk score to each of the assets, and the risk score includes a quantified risk level for the asset to which the risk score has been assigned, ranking the assets with the HIGH RISK label according to their respective risk scores, and backing up a ranked asset based on an IO volume associated with that ranked asset.

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Cary, NC, United States of America

Kapil Sampath