Servicenow, Inc.

Hewlett-packard Development Company, L.p.

Other

Dxcontinuum Inc.

Kannan Govindarajan

Baskar Jayaraman

Aniruddha Madhusudan Thakur

Debashish Chatterjee

Sekhar R Sarukkai

Sriram Palapudi

Chitrabharathi Ganapathy

Ganesh Rajan

Shankar Umamaheshwaran

Alan Hersh Karp

Harumi Kuno

Kevin Smathers

Nikhil Prashant Bendre

Arindam Banerji

Shiva Shankar Ramanna

Fernando Ros

Firat Karakusoglu

Shamik Sharma

Bernard Burg

Kei Yuasa

Shamik Shama

Jun Wang

Claudio Bartolini

Gregory Pogossiants

Dorothea Beringer

W Kevin Wilkinson

Tao Feng

Jeannie C Louie

Aniruddha Madhusudhan Thakur

Richard Smolucha

F Paul Carau, Jr

Kai W Young

Philip R Seastrand

Kel Yuasa

Scott L Williams

Andrew Kai Chiu Wong

Debashsish Chatterjee

A network system may include a plurality of trainer devices and a computing system disposed within a remote network management platform. The computing system may be configured to: receive, from a client device of a managed network, information indicating (i) training data that is to be used as basis for generating a machine learning (ML) model and (ii) a target variable to be predicted using the ML model; transmit an ML training request for reception by one of the plurality of trainer devices; provide the training data to a particular trainer device executing a particular ML trainer process that is serving the ML training request; receive, from the particular trainer device, the ML model that is generated based on the provided training data and according to the particular ML trainer process; predict the target variable using the ML model; and transmit, to the client device, information indicating the target variable.

Machine learning with distributed training

A remote network management platform is provided that includes an end-user computational instance dedicated to a managed network, a training computational instance, and a prediction computational instance. The training instance is configured to receive a corpus of textual records from the end-user instance and to determine therefrom a machine learning (ML) model to determine the numerical similarity between input textual records and textual records in the corpus of textual records. The prediction instance is configured to receive the ML model and an additional textual record from the end-user instance, to use the ML model to determine respective numerical similarities between the additional textual record and the textual records in the corpus of textual records, and to transmit, based on the respective numerical similarities, representations of one or more of the textual records in the corpus of textual records to the end-user computational instance.

Centralized machine learning predictor for a remote network management platform

A database contains a corpus of incident reports, a machine learning (ML) model trained to calculate paragraph vectors of the incident reports, and a look-up set table that contains a list of paragraph vectors respectively associated with sets of the incident reports. A plurality of ML worker nodes each store the look-up set table and are configured to execute the ML model. An update thread is configured to: determine that the look-up set table has expired; update the look-up set table by: (i) adding a first set of incident reports received since a most recent update of the look-up set table, and (ii) removing a second set of incident reports containing timestamps that are no longer within a sliding time window; store, in the database, the look-up set table as updated; and transmit, to the ML worker nodes, respective indications that the look-up set table has been updated.

Machine learning worker node architecture

Word vectors are multi-dimensional vectors that represent words in a corpus of text and that are embedded in a semantically-encoded vector space; paragraph vectors extend word vectors to represent, in the same semantically-encoded space, the overall semantic content and context of a phrase, sentence, paragraph, or other multi-word sample of text. Word and paragraph vectors can be used for sentiment analysis, comparison of the topic or content of samples of text, or other natural language processing tasks. However, the generation of word and paragraph vectors can be computationally expensive. Accordingly, word and paragraph vectors can be determined only for user-specified subsets of fields of incident reports in a database.

Selectively generating word vector and paragraph vector representations of fields for machine learning

Word vectors are multi-dimensional vectors that represent words in a corpus of text and that are embedded in a semantically-encoded vector space. Word vectors can be used for sentiment analysis, comparison of the topic or content of sentences, paragraphs, or other passages of text or other natural language processing tasks. However, the generation of word vectors can be computationally expensive. Accordingly, when a set of word vectors is needed for a particular corpus of text, a set of word vectors previously generated from a corpus of text that is sufficiently similar to the particular corpus of text, with respect to some criteria, may be re-used for the particular corpus of text. Such similarity could include the two corpora of text containing the same or similar sets of words or containing incident reports or other time-coded sets of text from overlapping or otherwise similar periods of time.

Persistent word vector input to multiple machine learning models

An example embodiment may involve a machine learning model representing relationships between a dependent variable and a plurality of n independent variables. The dependent variable may be a function of the n independent variables, where the n independent variables are measurable characteristics of computing devices, and where the dependent variable is a predicted behavior of the computing devices. The embodiment may also involve obtaining a target value of the dependent variable, and separating the n independent variables into n&#x2212;1 independent variables with fixed values and a particular independent variable with an unfixed value. The embodiment may also involve performing a partial inversion of the function to produce a value of the particular independent variable such that, when the function is applied to the value of the particular independent variable and the n&#x2212;1 independent variables with fixed values, the dependent variable is within a pre-defined range of the target value.

Machine learning with partial inversion

Systems and methods for using a mathematical model based on historical information to automatically schedule and monitor work flows are disclosed. Prediction methods that use some variables to predict unknown or future values of other variables may assist in reducing manual intervention when addressing incident reports or other task-based work items. For example, work items that are expected to conform to a supervised model built from historical customer information. Given a collection of records in a training set, each record contains a set of attributes with one of the attributes being the class. If a model can be found for the class attribute as a function of the values of the other attributes, then previously unseen records may be assigned a class as accurately as possible based on the model. A test data set is used to determine model accuracy prior to allowing general use of the model.

Model building architecture and smart routing of work items

A machine learning classifier may classify observations into one or more of i categories, and may be configured to: receive test data that includes j observations, each associated with a respective ground truth category, and produce output that provides, for each particular observation of the j observations, a set of i probabilities, one probability for each of the i categories. For each particular confidence threshold in k confidence thresholds, a computing device may: reclassify, into a null category, any of the j observations for which all of the set of i probabilities are less than the particular confidence threshold, and determine a respective precision value and a respective coverage value for a particular category of the i categories. A specific confidence threshold in the k confidence thresholds may be selected, and further observations may be reclassified into the null category in accordance with the specific confidence threshold.

Machine learning classification with confidence thresholds

A computer implemented system for automating the generation of an analytic model includes a processor configured to process a plurality of data sets. Each data set includes values for a plurality of variables. A time-stamping module is configured to derive values for a plurality of elapsed-time variables for each data set, and the plurality of variables and plurality of elapsed-time variables are included in a plurality of model variables. A model generator is configured to create a plurality of comparison analytic models each based on a different subset of model variables. Each comparison analytic model is configured to operate on new data sets associated with current leads, and to output a likelihood of successfully closing an associated transaction. A model testing module is configured to select an operational analytic model from among the comparison analytic models based on a quality metric.

Method and system for generating predictive models for scoring and prioritizing leads

A computer implemented system for automating the generation of an analytic model includes a processor configured to process a plurality of data sets. Each data set includes values for a plurality of variables. A time-stamping module is configured to derive values for a plurality of elapsed-time variables for each data set, and the plurality of variables and plurality of elapsed-time variables are included in a plurality of model variables. A model generator is configured to create a plurality of comparison analytic models each based on a different subset of model variables. Each comparison analytic model is configured to operate on new data sets associated with current opportunities, and to output a likelihood of successfully closing each current opportunity. A model testing module is configured to select an operational analytic model from among the comparison analytic models based on a quality metric.

Method and system for generating predictive models for scoring and prioritizing opportunities

Shared machine learning

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Sunnyvale, CA, United States of America

Kannan Govindarajan