Other

Kalpit Patel

Richard J Walsh

Michael D Snyder

Eric Cohen

Mark H Trimmer

Jarrod S Sexton

Andres Silva

Methods for dynamically switching communications to text interactions are provided. In one example, a method includes the steps of receiving a phone call and determining a voice queue wait time exceeds a predetermined threshold. The phone call is routed to a speech-to-text queue based on the determination, and an audio signal associated with the phone call is converted to an instant message interaction.

Dynamically switching communications to text interactions

A system and method are presented for key management and user authentication. Secure SSH access may be performed through a public/private set of SSH keys where a user uploads a public SSH key to a key management application. The private SSH key remains with a device associated with a user. The public SSH key is distributed across multiple regions to instances and is region agnostic. Public SSH keys may be distributed and synchronized in a large cloud computing environment where public SSH keys associated with users may be added or removed in order to rebuild system security.

System and method for key management and user authentication

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Cary, NC, United States of America

Kalpit Patel