3com Corporation

Kalpesh Savla

Karen J Taylor

Rama Raju Kalidindi

Techniques are disclosed for automating the process of configuring a telephone system. More specifically, the techniques disclosed herein enable a telephone system to monitor the behavior of users of that system and to configure the users' preferences based on their observed behavior. For example, the system may observe that a particular user frequently dials a particular telephone number manually. In response to this observation, the system may automatically configure the frequently-dialed telephone number as a speed dial number for that user. As a result, the user may dial the number in the future by pressing a speed dial button rather than by entering the number manually. Such an automatic configuration process may enable the telephone system to be adapted to its users' needs more quickly and accurately, and with less effort on behalf of the users, than is possible using conventional systems that require their users to perform configuration manually.

Self-configurable telephony architecture

A network system and method use a distributed network and a network processor connected to the network. System data storage is provided connected to the processor. Administrator data packets including contact telephone data and voice packets are sent by the processor when the network processor receives alert data including one or more of status data, fault data and error data. The administrator data packets include voice data sent as voice packets. The system is advantageously used with a telephone line network interface connected to a public telephone line and connected to the network. The voice packets may be converted to analogue voice signals at the telephone line network interface for the call or the data may be sent to a remote device and converted to analogue at the remote device (or a device connected to the remote device). The system may also be used with network telephones. Each network telephone is connected to the network and sends packets to and receives packets from the network. The network processor sends packets to the network including address data, as the contact telephone data, for one or more of the network telephones for initiating a call based on the address data and for converting the voice packets to analogue voice signals at the one or more of the network telephones for the call.

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Cupertino, CA, United States of America

Kalpesh Savla