Beijing Jingdong Shangke Information Technology Co., Ltd.

Jd.com American Technologies Corporation

Kailin Huang

Hui Zhou

Li Chen

Shizhu Liu

Ning Xu

Shanglin Yang

Jianxun Sun

Chengchong Zhang

A method and system for constructing an evolving ontology database. The method includes: receiving a plurality of data entries; calculating semantic similarity scores between any two of the data entries; clustering the data entries into a multiple current themes based on the semantic similarity scores; selecting, new concepts from the current themes by comparing the current themes with a plurality of previous themes prepared using previous data entries; and updating the evolving ontology database using the new concepts. The semantic score between any two of the data entries are calculated by: semantic similarity score=&#x3a0;se, where sis weight of features sources, fis a feature similarity between the two of the data entries, wis a weight of f, and j, k and n are positive integers.

System and method for building an evolving ontology from user-generated content

A method and system for monitoring an e-commerce platform using artificial intelligence and fixing malfunctions on the e-commerce platform. The method includes: receiving, by a computing device, a feedback submitted by a user through the e-commerce platform; generating a vector based on content of the feedback, context of the feedback and profile of the user using AI processors; and classifying the vector to determine function corresponding to the feedback and status of the function using AI classifiers. The content includes text, voice, image and video; the context includes time, location and submission channel of the feedback; the profile includes attributes, history and preference of the user. Dimensions of the vector respectively corresponding to the text, voice, image, video, time, location, submission channel, attributes, history, and preference of the user.

System and method for monitoring online retail platform using artificial intelligence and fixing malfunction

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Mountain View, CA, United States of America

Kailin Huang