Pindrop Security, Inc.

Kailash Patil

David Bryan Dewey

Vijay Balasubramaniyan

Scott Strong

Raj Bandyopadhyay

Telvis Calhoun

Terry Nelms, Ii

Khaled Lakhdhar

Chirag Tailor

Akanksha

Elie Khoury

Matthew Garland

John Cornwell

Parav Nagarsheth

Ricardo Casal

Theo Walker

Vinay Maddali

David A Dewey

Payas Gupta

David Looney

Ricky Casal

Hung Wei Tseng

Disclosed are systems and methods including computing-processes, which may include layers of machine-learning architectures, for assessing risk for calls directed to call center systems using carrier signaling metadata. A computer evaluates carrier signaling metadata to perform various new risk-scoring techniques to determine riskiness of calls and authenticate calls. When determining a risk score for an incoming call is received at a call center system, the computer may obtain certain metadata values from inbound metadata, prior call metadata, or from third-party telecommunications services and executes processes for determining the risk score for the call. The risk score operations include several scoring components, including appliance print scoring, carrier detection scoring, ANI location detection scoring, location similarity scoring, and JIP-ANI location similarity scoring, among others.

Carrier signaling based authentication and fraud detection

Embodiments described herein provide for performing a risk assessment. A computer identifies and stores heterogeneous events between a user and a provider system in which the user interacts with an account. The computer may store the heterogeneous events in a table. The stored event information normalizes the events associated with an account. The computer may determine static risk contributions associated with the event information of the account and store the static risk contributions in the table. The computer groups the static risk contributions into predetermined groups. The static risk contributions in each group are converted into dynamic risk contributions. The dynamic risk contributions of each group are aggregated, and the aggregate value of the dynamic risk contributions are fed to a machine learning model. The machine learning model determines a risk score associated with the account.

Dynamic account risk assessment from heterogeneous events

Embodiments described herein provide for performing a risk assessment using graph-derived features of a user interaction. A computer receives interaction information and infers information from the interaction based on information provided to the computer by a communication channel used in transmitting the interaction information. The computer may determine a claimed identity of the user associated with the user interaction. The computer may extract features from the inferred identity and claimed identity. The computer generates a graph representing the structural relationship between the communication channels and claimed identities associated with the inferred identity and claimed identity. The computer may extract additional features from the inferred identity and claimed identity using the graph. The computer may apply the features to a machine learning model to generate a risk score indicating the probability of a fraudulent interaction associated with the user interaction.

Systems and methods employing graph-derived features for fraud detection

Embodiments described herein provide for detecting whether an Automatic Number Identification (ANI) associated with an incoming call is a gateway, according to rules-based models and machine learning models generated by the computer using call data stored in one or more databases.

Systems and methods of gateway detection in a telephone network

Systems and methods for call detail record (CDR) analysis to determine a risk score for a call and identify fraudulent activity and for fraud detection in Interactive Voice Response (IVR) systems. An example method may store information extracted from received calls. Queries of the stored information may be performed to select data using keys, wherein each key relates to one of the received calls, and wherein the queries are parallelized. The selected data may be transformed into feature vectors, wherein each feature vector relates to one of the received calls and includes a velocity feature and at least one of a behavior feature or a reputation feature. A risk score for the call may be generated during the call based on the feature vectors.

Fraud detection in interactive voice response systems

Embodiments described herein provide for automatically classifying the types of devices that place calls to a call center. A call center system can detect whether an incoming call originated from voice assistant device using trained classification models received from a call analysis service. Embodiments described herein provide for methods and systems in which a computer executes machine learning algorithms that programmatically train (or otherwise generate) global or tailored classification models based on the various types of features of an audio signal and call data. A classification model is deployed to one or more call centers, where the model is used by call center computers executing classification processes for determining whether incoming telephone calls originated from a voice assistant device, such as Amazon Alexa&#xae; and Google Home&#xae;, or another type of device (e.g., cellular/mobile phone, landline phone, VoIP).

Detection of calls from voice assistants

An automated speaker verification (ASV) system incorporates a first deep neural network to extract deep acoustic features, such as deep CQCC features, from a received voice sample. The deep acoustic features are processed by a second deep neural network that classifies the deep acoustic features according to a determined likelihood of including a spoofing condition. A binary classifier then classifies the voice sample as being genuine or spoofed.

Method and apparatus for detecting spoofing conditions

Call detail record analysis to identify fraudulent activity

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Atlanta, GA, United States of America

Kailash Patil