Other

Enterprise Integration Group, Inc.

Justin Munroe

Bruce Balentine

Rex Stringham

Ralph Melaragno

A method and an apparatus for providing audio information to a user. The method and apparatus provide information in multiple modes that represent various pieces of information and/or alternatives. In various embodiments, the form of a prompt played is dependent on what previously played prompts were given to the user during that session.

Method for interjecting comments to improve information presentation in spoken user interfaces

A method and an apparatus for providing audio information to a user. The method and apparatus provide information in a manner consistent with a spatial metaphor, allowing a user to visualize and more easily navigate an application. The information is preferably presented to the user as a background audio prompt that indicates the environment and a foreground audio prompt that indicates the alternatives available to the user.

Method and system for using spatial metaphor to organize natural language in spoken user interfaces

A method and an apparatus for providing audio information to a user. The method and apparatus provide information in multiple modes that represent various pieces of information and/or alternatives.

Method and system for interjecting comments to improve information presentation in spoken user interfaces

A method and system for allowing a user to interface to an interactive voice response system via natural language commands. The system plays a prompt that initiates user interaction. In certain embodiments, the system detects initial user speech, wherein the initial user speech begins during the prompt or during a silence after the prompt. Then, the system determines whether the user speech restarts (second user speech) within a predetermined time period, wherein the predetermined time period is dependent upon whether the initial user speech began during the prompt or during the silence. If the user speech does restart, then the system uses the second user speech for recognition purposes. If the user speech does not restart, then the system uses the initial user speech for recognition purposes.

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Denton, TX, United States of America

Justin Munroe