Microsoft Technology Licensing, LLC

Justin Kwak

Avronil Bhattacharjee

Mazhar Naveed Mohammed

Thomas E Quinn

Brent Rector

Adriaan W Canter

Sameer Bhangar

Jeff Young

Darryn Owen Lavery

A method and system for dynamically downloading custom code for execution within a host application is provided. A deployment system augments the manifest used for deploying managed applications to include information describing how the host application is to use the custom code, referred to as host manifest information. The deployment system reports the progress of the downloading of the manifest and the custom code to the host application. The host application can then perform appropriate host-specific processing. The host application may provide to the deployment system an interface for verifying the trust of the custom code. The deployment system also allows the host application to control the uninstalling of the custom code.

Dynamic deployment of custom code

Systems and methods for remote assistance. A user computer is able to generate a ticket that includes temporary credentials for a remote assistance account of the user computer. The ticket is escalated to an expert, who activates the ticket and requests a connection with the user using the encrypted credentials. The user can accept this request if the credentials are validated and provide the expert with a view of the user's desktop. The expert, if necessary, can request control of the user computer and the user can either grant or deny this request. If granted, the user computer can unilaterally terminate the control that was provided to the expert. Because the credentials in the ticket are encrypted, the expert does not know the actual password to the remote assistance account and can only access the user computer interactively.

Remote assistance

Growing community of inventors

Redmond, WA, United States of America

Justin Kwak