Avaya Inc.

Justin Baltazor

Tim Rahrer

Marcel Naegelkraemer

Jason G Tanabe

Ron Gagnier

Geoff Baskwill

Jason Milley

Christian Ellens

When a communication session is established, display information is sent to a first window of a communication application. The first window of the communication application displays current status information for the live communication session. For example, the first window may include a mute status (e.g., that the call is currently muted by the user) and call time. When the display of the communication application is switched to a second window that covers the first window, display information for a call dart is sent that displays current status information for the first live communication session over a portion of the second window. For example, the call dart may be a small thumbnail or banner that allows the user to view the current status of the live communication session, such as the mute status of the live communication session and the current duration of the live communication session.

System and method for call management in single window communication endpoints

Mechanisms are provided herein which accommodate the handling of multiple service errors on a service exception handling display. In particular, when a single and/or multiple service errors are present, a user interface of the communication device can provide a dynamic exceptions view for simple management and control of the one or more service errors received. The service errors can be resolved independently and a manner most productive with a user while improving user experience.

Method to provide an optimized user interface for presentation of application service impacting errors

Display screen or portion thereof with communications graphical interface

Display screen or portion thereof with graphical user interface

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Brentwood, CA, United States of America

Justin Baltazor