Khoros, LLC

Justin August Fellers

Ryan Studer

James David Evans

Gijs Van De Nieuwegiessen

Christopher Tranquill

Adam Cotner

Jeffrey Yentis

Various embodiments relate generally to data science and data analysis, computer software and systems, and control systems to provide a platform to implement automated responses to data representing electronic messages, among other things, and, more specifically, to a computing and data platform that implements logic to facilitate implementation of an automated predictive response computing system being configured to implement, for example, an automated predictive response engine configured to access internal (e.g., in-conversation) data and external (e.g., extra-conversation) data to predictively generate automated responses, such as assisting an agent or an agent computing device, among other things. In an example, a method may include forming identified features, determining a first predicted response, computing a second predicted response as a function of an identified feature, and presenting data as user inputs in a user interface portion to include a first predicted response and a second predicted response as a predicted response.

Automated response engine to implement internal communication interaction data via a secured omnichannel electronic data channel and external communication interaction data

Various embodiments relate generally to data science and data analysis, computer software and systems, and control systems to provide a platform to implement automated responses to data representing electronic messages, among other things, and, more specifically, to a computing and data platform that implements logic to facilitate implementation of an automated predictive response computing system independent of electronic communication channel or payload of an electronic message payload, the automated predictive response computing system being configured to implement, for example, an automated voice-text response engine configured to build and adaptively implement conversational data flows based on, for example, classification of an electronic message and a predictive response. In some examples, a method may include detecting an electronic message includes inbound voice data, analyzing inbound voice data, invoking an automated response application, and selecting a response, among other things.

Automated response engine and flow configured to exchange responsive communication data via an omnichannel electronic communication channel independent of data source

Various embodiments relate generally to data science and data analysis, computer software and systems, and control systems to provide a platform to facilitate implementation of an interface, among other things, and, more specifically, to a computing and data platform that implements logic to facilitate transfer of an exchange of electronic messages to a secure messaging channel having configurable states of synchronicity based on one or more message-related attributes. In some examples, a method may include detecting an electronic message via a first data channel, transmitting an invitation message to transfer an exchange of electronic messages to a secure data channel, establishing a secure data channel, identifying an attribute to initiate routing of an electronic message to generate an automatic response or data representing an agent-assisted response, or both, transmitting an electronic response message as a function of availability of a first data channel, and the like.

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Austin, TX, United States of America

Justin August Fellers