AT&T Intellectual Property I, LP

Nuance Communications, Inc.

Interactions Corporation

Other

At+t Corp.

Cerence Operating Company

Junlan Feng

Srinivas Bangalore

Mazin E Gilbert

Mazin G Rahim

Taniya Mishra

Luciano De Andrade Barbosa

Valerie Torres

Bernard S Renger

Gokhan Tur

Michael J Johnston

Daniel G Sheleheda

Dilek Zeynep Hakkani-Tur

Ann K Syrdal

Juergen Schroeter

David Eugene Schulz

Shona Douglas

Hisao M Chang

Jay Gordon Wilpon

Ovidiu Dan

Michael James Robert Johnston

Narendra Kumar Gupta

Giuseppe Di Fabbrizio

Sanjay Macwan

William O'Hern

Edward G Amoroso

Barbara B Hollister

Cynthia Cama

Gregory Leibolt

Yuhong Yu

Gerald Michael Karam

Dilek Zeynep Hakkani-Tür

Disclosed is a web server that includes a headlines module for automatically generating headlines based on data retrieved from a network (e.g., World Wide Web). The web server also includes an interactive agent for generating responses to inquiries relating to the headlines based on the data.

Alert driven interactive interface to a website mining system

A system and method are disclosed for generating customized text-to-speech voices for a particular application. The method comprises generating a custom text-to-speech voice by selecting a voice for generating a custom text-to-speech voice associated with a domain, collecting text data associated with the domain from a pre-existing text data source and using the collected text data, generating an in-domain inventory of synthesis speech units by selecting speech units appropriate to the domain via a search of a pre-existing inventory of synthesis speech units, or by recording the minimal inventory for a selected level of synthesis quality. The text-to-speech custom voice for the domain is generated utilizing the in-domain inventory of synthesis speech units. Active learning techniques may also be employed to identify problem phrases wherein only a few minutes of recorded data is necessary to deliver a high quality TTS custom voice.

System and method for generating customized text-to-speech voices

Extracting, from user activity data, quantitative attributes and qualitative attributes collected for users having user profiles. The quantitative attributes and the qualitative attributes are extracted during a specified time period determined before the user activity data is collected. Values for the quantitative attributes and the qualitative attributes are plotted, and subsets of the user profiles are clustered into separate group of users based on the plotted values. Delivering a product related content to the groups of users based on the clustering.

User profile and its location in a clustered profile landscape

A system that incorporates teachings of the subject disclosure may include, for example, obtaining social media data associated with a plurality of end user devices of a plurality of users interacting with a social media network where the social media data includes user commentary at the social media network, determining first targeted advertising for delivery to first end user devices of a portion of the plurality of users based on an analysis of the social media data, and determining second targeted advertising for delivery during a target broadcast programming to a second end user device of a target user of the plurality of users based on an analysis of the user commentary, wherein the analysis includes identifying a comment context. Other embodiments are disclosed.

Method and apparatus for managing advertisements using social media data

Systems and methods are provided to collect, analyze and report social media aggregated from a plurality of social media websites. Social media is retrieved from social media websites, analyzed for sentiment, and categorized by topic and user demographics. The data is then archived in a data warehouse and various interfaces are provided to query and generate reports on the archived data. In some embodiments, the system further recognizes alert conditions and sends alerts to interested users. In some embodiments, the system further recognizes situations where users can be influenced to view a company or its products in a more favorable light, and automatically posts responsive social media to one or more social media websites.

Systems and methods for social media data mining

Disclosed is a method and apparatus for responding to an inquiry from a client via a network. The method and apparatus receive the inquiry from a client via a network. Based on the inquiry, question-answer pairs retrieved from the network are analyzed to determine a response to the inquiry. The QA pairs are not predefined. As a result, the QA pairs have to be analyzed in order to determine whether they are responsive to a particular inquiry. Questions of the QA pairs may be repetitive and similar to one another even for very different subjects, and without additional contextual and meta-level information, are not useful in determining whether their corresponding answer responds to an inquiry.

Method and apparatus for responding to an inquiry

Information is aggregated and made available to users. A system monitors over the internet a first set of external information sources for a first user based on instructions from a first user profile that specifies information to aggregate for the first user. The system detects, based on the monitoring, new data at one of the first set of information sources. The system obtains the new data at the one of the first set of information sources, independent of preferences of the one of the first set of information sources. The system updates aggregated information for the first user with the new data from the one of the first set of information sources. The updated aggregated information for the first user is made available to the first user.

Personal customer care agent

A system that incorporates teachings of the present disclosure may operate, for example, obtaining a number of blogs including an initial set of annotated blogs and unannotated blogs. The initial set of annotated blogs are annotated as being either relevant to a selected media program or not relevant to the selected media program. A set of features is determined associating the selected media program with the unannotated blogs and a trained classifier is generated based on the set of features. The trained classifier is applied to the blogs to identify a subset of blogs relevant to the selected media program. An analysis is performed on the selected blogs to determine a trend related to the selected media program and a graphical user interface is presented that concurrently presents the selected blogs, the trend, and the selected media program. Other embodiments are disclosed.

Method and apparatus for associating micro-blogs with media programs

Disclosed herein are systems, methods, and non-transitory computer-readable storage media for approximating relevant responses to a user query with voice-enabled search. A system practicing the method receives a word lattice generated by an automatic speech recognizer based on a user speech and a prosodic analysis of the user speech, generates a reweighted word lattice based on the word lattice and the prosodic analysis, approximates based on the reweighted word lattice one or more relevant responses to the query, and presents to a user the responses to the query. The prosodic analysis examines metalinguistic information of the user speech and can identify the most salient subject matter of the speech, assess how confident a speaker is in the content of his or her speech, and identify the attitude, mood, emotion, sentiment, etc. of the speaker. Other information not described in the content of the speech can also be used.

System and method for using prosody for voice-enabled search

Websites are monitored for changes over time. A domain name server resolves a domain name to a single internet protocol address and then performs a reverse resolution for the single internet protocol address. When multiple alias records resolve to the same host name, the domain name server determines the single internet protocol address virtually hosts multiple domain names.

Website security

Delivering targeted content includes collecting, via at least one tangible processor, user activity data for users during a specified time period. questions asked by the users during the specified time period are extracted from the user activity data, via the at least one tangible processor, and stored in user profiles for the users. The user profiles are clustered, via the at least one tangible processor, based on the questions asked. Targeted content is delivered, via the at least one tangible processor, to a subset of the users based on the clustering.

Disclosed herein are systems, methods, and non-transitory computer-readable storage media for approximating responses to a user speech query in voice-enabled search based on metadata that include demographic features of the speaker. A system practicing the method recognizes received speech from a speaker to generate recognized speech, identifies metadata about the speaker from the received speech, and feeds the recognized speech and the metadata to a question-answering engine. Identifying the metadata about the speaker is based on voice characteristics of the received speech. The demographic features can include age, gender, socio-economic group, nationality, and/or region. The metadata identified about the speaker from the received speech can be combined with or override self-reported speaker demographic information.

System and method for enhancing voice-enabled search based on automated demographic identification

A method, computer readable medium and apparatus for detecting a sentiment for a short message are disclosed. For example, the method receives the short message, and obtains an abstraction of the short message. The method then determines the sentiment of the short message based upon the abstraction.

Growing community of inventors

Basking Ridge, NJ, United States of America

Junlan Feng