International Business Machines Corporation

Julio Wong

Mathews Thomas

Tassanee Kraipon Supakkul

Joshua L Purcell

David W Hurd

Subil M Abraham

Janki Y Vora

Rajaraman Hariharan

Ramakrishnan Kannan

Uzi Shvadron

Edward J Dahmus

Ran Cohen

Endemecio Santana

Paul G Ringhof

Roni Klimer

Danny J Hood

Jason A Gonzales

Janki V Yora

Bradley T Freese

Tom B Slade

Nelson M Sanchez

A workflow server can receive requests, each for a business process workflow conforming to a business process model. Each business process workflow can include a set of interdependent tasks. The workflow server can satisfy received requests by assigning tasks to different service providers that provide software services. Each of the tasks can be assigned to corresponding ones of the software services. For each task, the workflow server can also defines an allocated cost per software service, and a time allocation per software service for completing the corresponding one of the tasks. Different service providers, including those assigned to tasks, can receive information for ones of the tasks not directly assigned to them by the workflow server. The different service providers can then bid on these tasks. Wherein when bids are won, tasks for a business process flow can be reassigned based on winning bids.

Dynamically optimized distributed cloud computing-based business process management (BPM) system

A channel programming associated with a channel can be selected. The channel can be associated with a programming broadcasting system. The channel programming can be displayed upon a presentation device. An immediate content from a content delivery entity interrupting the presentation of the channel programming can be received. The channel programming and the immediate content can be simultaneously presented on the presentation device.

Allowing presentation control of immediate content interrupting digital television channel programming

A method for utilizing multi-media identities for access control to a secure area or item can begin with a multi-media identity management system providing a multi-media identity to an entity for use with an access control system. The multi-media identity can be a digital identifier defining multi-media authentication data and security privileges for the entity. The provided multi-media identity and multi-media authentication data can be received in an access request for a secure area or item. The multi-media authentication data can be verified against the multi-media data elements of the multi-media identity. The security privileges of the multi-media identity can be validated for the secure area or item. When the multi-media authentication data, multi-media identity, and security privileges are valid, the entity can be granted access and denied access when at least one item is invalid.

Multi-media identity management system

The disclosure provides a solution for associating deployed executables with source code. In the solution, source code of a development environment can be mapped to a deployed executable of a runtime environment. The mapping can ensure that a version of source code from which the deployed executable was produced is always known. The mapping can occur within digitally encoded data stored in a non-transient storage medium. The development environment and the runtime environment can be two distinct and separate computing environments that are isolated from each other.

Synchronizing development code and deployed executable versioning within distributed systems

One embodiment of the disclosure provides a storage unit of digitally encoded information stored on a non-transitory storage medium. The storage unit can be referred to as an intelligent content item. The intelligent content item can include an intelligent wrapper, content data, and intelligent functions. The intelligent wrapper can enable the intelligent content item to function as a self-managing unit of storage. The content data can be contained within the intelligent wrapper. The intelligent functions can be contained within the intelligent wrapper. The intelligent functions can represent abilities of the intelligent wrapper to autonomously and dynamically manage a state of the intelligent content item and manage specifics for content consumers to access and utilize the content data.

Autonomous intelligent content items

Enabling workflow awareness within a business process management (BPM) system can utilize a workflow awareness controller that can receive an instantiation request for a workflow. The workflow can be comprised of multiple workflow steps to be performed by the BPM system. From workflow metadata, workflow redundancies, at the instance or step level, can be determined with other workflow instances initiated prior to the receipt of the instantiation request. The workflow metadata can include records that uniquely represent the operating parameter values of the prior workflow instances. When a workflow redundancy exists, persistent workflow data corresponding to the workflow redundancy can be utilized during the performance of a workflow instance of the requested workflow within the BPM system. The persistent workflow data can replace the performance of one or more workflow steps of the workflow instance, which can reduce the redundant performance of the workflow steps for the requested workflow.

Enabling workflow awareness within a business process management (BPM) system

Prior to transmission, distribution list data associated with a user-defined distribution list can be embedded within an electronic message. The recipients of the electronic message should be members of an electronic communications system. The distribution list data can include a copy of the user-defined distribution list or a reference to a storage location containing the user-defined distribution list where access control policies can be applied. The electronic message can be conveyed to the recipients. In response to the user-selection of a user-defined distribution list during presentation of the electronic message, the recipient can be presented with distribution list options within a user interface. The distribution list options can represent actions to be performed upon the contents of the user-selected user-defined distribution list. Prior to execution of a user-selected distribution list option, the contents of the user-selected user-defined distribution list can be accessed using the embedded distribution list data.

Message-based technique for sharing distribution list contents within electronic messaging systems

A programmable workstation system and method for network based call center with telephony functions provided over the IP network and using a personal computer is disclosed. For such automated call centers there exists a need to coordinate the telephony functions with agent availability functions. Existing solutions use a switch and PSTN phone to communicate information to an automated call director (ACD). The present invention solves the problem of doing similar reporting and with coexistence of telephony functions along with agent data functions. Features of invention include (a) special protocols to relay agent information to Virtual ACD and coexist with H.323 signaling and (b) the ability to relay agent status and provide screen based interface to agent also for such information for agent availability and alerting. The system disclosed generally incorporates JavaPhone (), PlusTcp (), and PlusTapi () APIs with associated method functions to implement the major functions.

Growing community of inventors

Pembroke Pines, FL, United States of America

Julio Wong