John Snow Labs Inc.

Julio Bonis Sanz

David Talby

Veysel Kocaman

Techniques are described for performing automated operations related to identifying and using repair and maintenance information, such as summarizing and encoding such information for a number of problems, identifying specific repair or maintenance instructions in response to natural language queries, and using the identified instructions in further automated manners in some situations (e.g., to automatically initiate repair or maintenance actions on a particular target computing device). Identifying of specific instructions in response to a particular natural language query may include initially identifying a group of candidate groups of content that satisfy a defined similarity threshold to an encoded version of the natural language query, providing and using a trained validation model to evaluate each candidate content group and validate if it includes a responsive answer to the natural language query, and then further analyzing one or more validated candidate content groups to determine the actual responsive answer.

Determining repair instructions in response to natural language queries

Techniques are described for performing automated operations related to identifying and using repair and maintenance status information, such as summarizing and encoding such information for one or more repair areas or other target domains, identifying specific repair or maintenance status information in response to natural language queries, and using the identified repair status information in further automated manners in some situations (e.g., to automatically initiate repair or maintenance actions on a particular target computing device). Identifying of specific repair status information in response to a particular natural language query may include initially identifying one or more candidate data groupings that match an encoded version of the natural language query (e.g., extracting encoded data groupings that match a generated version of the query), and optionally further analyzing one or more matching candidate data groupings as part of determining the actual response.

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Algete, Spain

Julio Bonis Sanz