Salesforce, Inc.

Julien Pilourdault

Ilan Ginzburg

Cyrille Roy

Jeffrey Allan Miller, Jr

Christopher Anderson

John Martin Buisson, Jr

Andrew Throgmorton

A service, responsive to a request, determines a scope that includes a specific tenant and a specific component. The service is extensible through addition of different components to manage different data sources used by different services that contribute to a set of one or more multi-tenant cloud services. The service also determines, for the specific component, parameters usable to identify the specific tenant and a specific storage path. Each of the components, responsive to being called to perform a backup or restore with a current set of parameters, is to be implemented to cause data, which belongs to a currently identified tenant, to be copied between the respective one of the data sources and a backup store according to a currently identified storage path. The service also calls the specific component to perform the backup or restore with the parameters.

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Meylan, France

Julien Pilourdault