Language Line Services, Inc.

Julia Berke

Jeffrey Cordell

Lindsay D'Penha

A configuration is implemented to receive, with a processor from a customer care platform, a request for spoken language interpretation of a user query from a first spoken language to a second spoken language. The first spoken language is spoken by a user situated at a display-based device that is remotely situated from the customer care platform. The user query is sent from the display-based device by the user to the customer care platform. The configuration performs, at a language interpretation platform, a first spoken language interpretation of the user query from the first spoken language to the second spoken language. Further, the configuration transmits, from the language interpretation platform to the customer care platform, the first spoken language interpretation so that a customer care representative speaking the second spoken language understands the first spoken language being spoken by the user.

Configuration for remote multi-channel language interpretation performed via imagery and corresponding audio at a display-based device

A configuration provides quality control compliance for a plurality of machine language interpreters. A processor receives a plurality of requests for human-spoken language interpretation from a first human-spoken language to a second human-spoken language. Further, processor routes the plurality of requests to a plurality of machine language interpreters. In addition, an artificial intelligence system associated the plurality of machine language interpreters determines one or more quality control criteria. The processor also monitors compliance of the one or more quality control criteria by the plurality of machine language interpreters during simultaneously occurring machine language interpretations performed by the machine language interpreters.

Quality control configuration for machine interpretation sessions

A configuration receives, with a processor, a request for a voice-based, human-spoken language interpretation from a first human-spoken language to a second human-spoken language. Further, the configuration routes, with the processor, the request to a device associated with a remotely-located human interpreter. In addition, the configuration receives, with the processor, audio in the first human-spoken language from a telecommunication device. The configuration also augments, in real-time with the processor, the audio with one or more visual features corresponding to the audio. Further, the configuration sends, with the processor, the augmented audio to the device associated with the human interpreter for the voice-based, human-spoken language interpretation to be based on the augmented audio in a simulated video remote interpretation session.

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Carmel, CA, United States of America

Julia Berke