American Express Travel Related Services Company, Inc.

Judith Continelli

Coby Royer

Sandra W Hazeltin

Sandy Hazeltine

Sandra Hazeltine

A system is disclosed for handling post transactional credit disputes in real-time via a variety of transactional environments and architectures. The system includes one or more workstations linked to a communication channel and one or more servers with at least one having capability of displaying a plurality of pre-existing dispute handling forms. A party in dispute may access the forms, choose an appropriate dispute handling form, provide data in the pre-defined requested fields on the form, and transmit the form over the communication channel to a server for processing. A server accepts a User ID and password from a user, retrieves and displays a set of dispute handling forms, receives input entered on the forms, routes the forms to a second user in dispute, and makes the forms available for viewing to the second user. The program may further index the data entered on the forms using a code-based method.

System and method for facilitating the handling of a dispute using disparate architecture

System and method for facilitating the handling of a dispute using disparate architectures

A system and method is disclosed for handling a credit dispute via an Internet connection. The system includes one or more terminals linked to a communication channel for fast Internet access, and a server having an associated web site for displaying a plurality of dispute handling forms. A party in dispute may access the web site from a terminal, choose an appropriate dispute handling form, provide data in the requested fields on the form, and transmit the form over the Internet connection to the server for processing. The server accepts a User ID and password from a user, retrieves and displays a set of dispute handling forms, receives input entered on the forms, routes the forms to a second user in dispute, and makes the forms available for viewing to the second user. The program may further index the data entered on the forms using a code-based method.

Growing community of inventors

Glendale, AZ, United States of America

Judith Continelli