Sparta Systems, Inc.

International Business Machines Corporation

Judith A Fainor

Bruce Kratz

John D Ament

David J Henderson

Methods, systems, and computer-readable media storing instructions are described for receiving an Enterprise Quality Management (EQM) communication from a first computer system on the computer network, the EQM communication being transmitted in a first data format and being configured to pass EQM data between the first computer system and a second computer system on the computer network, determining whether the EQM communication is in a data format interpretable by the second computer system, transforming the EQM communication into a second data format interpretable by the second computer system based at least in part on a determination that the EQM communication is not in a data format interpretable by the second computer system, and transmitting the transformed EQM communication to the second computer system.

Systems and methods for operating a data interconnection adapter

Methods, systems, and computer-readable media storing instructions are described for receiving, at a first adapter on a first computer system, a first Enterprise Quality Management (EQM) communication configured to pass EQM data between the first computer system and a second computer system on the computer network, transforming the EQM communication into a standardized data format, transmitting the standardized first EQM communication to a second adapter resident on a second computer system, receiving a second EQM communication comprising EQM response data from the second adapter in response to the first EQM communication, the second EQM communication being transmitted by the second adapter in the standardized data format, determine whether the second EQM communication is interpretable by the first computer system, and transforming the second EQM communication into a data format interpretable by the first computer system when the second EQM communication is not interpretable by the second computer system.

Methods, systems, and computer-readable media storing instructions are described for implementing bidirectional exchange of quality data using a common protocol. An exemplary method comprises generating, at a first party computer system, a connection request communication including data relating to a project and sending the connection request communication to a second party computer system. The method further comprises receiving, from the second party computer system, a registration change communication comprising the data relating to the project, sending a record communication including a quality object associated with the project to the second party computer system, and sending an update communication updating information in the quality object, the update communication being one of a state changing communication or a non-state changing communication. The connection request communication, the record communication, and the update communication are sent in a first format that the second party computer system cannot interpret without reformatting.

Systems and methods for common exchange of quality data between disparate systems

A method, system and software for managing data services provided by a data services providing entity to a data services customer. The method involves: (i) decrementing relative value units (RVUs) from a data services customer's pre-paid account corresponding to the erroneous use of the data services made by the data services customer; (ii) receiving, from the data services customer, a request for a return of the RVUs decremented at the decrementing step; and (iii) returning the RVUs on condition that the request has been determined to be appropriate. At least the returning step is performed automatically under the control of software provided by the data services providing entity and substantially without human intervention by any human representatives of the data services providing entity.

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Doylestown, PA, United States of America

Judith A Fainor