Noble Systems Corporation

Juderic Trinidad

Ruby Amastha Fields

Theodore Ray Abbott, Ii

Jason P Ouimette

Karl H Koster

Ellwood I Neuer, Iii

A call center maintains various pools of telephone numbers, where each telephone number pool comprises a plurality of telephone numbers in a geographic area. A call originating to a called number uses a calling telephone number that is selected from one of a plurality of telephone number pools based on the area designated by the called number. An index value is used to select the telephone number from the selected telephone number pool. The selected telephone number is used to as a calling telephone number when originating a call to the called party.

Calling party number selection for outbound calls

A location determination rule is applied by a dialer when processing a telephone number of a target party in record from a dialing list. The location determination rule indicates how a geo-location of the target party is to be ascertained, so that the time zone of the target party is ascertained. Once the time zone is known, then a local time of the target party is ascertained, and a determination can be made whether a call can be originated to the target party within a prescribed calling window. The calling window indicates the beginning and ending times, local to the target party, when calls can be attempted to the target party. In one embodiment, the location determination rule can be defined for each record in the dialing list or for all records in the dialing list.

Determining calling windows for called telephone numbers

Various embodiments of the invention provide methods, systems, and computer program products for selecting a first telephone number associated with an account for a targeted party and dialing the first telephone number to place an outbound call to the party. Accordingly, in particular embodiments, the first telephone number may be dialed to place a subsequent call after a first predetermined period of time as a result of detecting a busy signal for the initial call. Likewise, in particular embodiments, the first telephone number may be dialed to place a subsequent call after a second predetermined period of time as a result of detecting an automated answering device for the initial call. Furthermore, in particular embodiments, a second telephone number associated with the account for the party may be selected and dialed to place a subsequent call as a result of detecting a no-answer condition for the initial call.

Growing community of inventors

Atlanta, GA, United States of America

Juderic Trinidad