United Parcel Service of America, Inc.

Other

Juan R Perez

Duane E Anderson

Michael Burgess

David Potteiger

Mark Jeffrey Davidson

Julio Gil

Jeffrey Kay Cooper

Andrew Dotterweich

Jim Holsen

Seth Bruckner

Jean Mense

Robert J Gillen

Kalin Robinson

A user request associated with a first user and a shipment of one or more items is received. A prompt that the first user provide one or more biometric identifiers is provided. The prompt selectively excludes a request for billing information from the first user. A least partially in response to the providing of the prompt, at least a first biometric identifier of the first user is obtained. At least partially in response to the obtaining of the first biometric identifier of the first user, the billing information is automatically processed. Based at least in part on the automatically processing of the billing information, the user request associated with the shipment of the one or more items is completed.

Biometric authentication to facilitate shipment processing

One or more identifiers are received based on an electronic scan of computer-readable indicia. The computer-readable indicia being coupled to an asset. The asset is associated with one or more shipping operations. Based at least in part on the one or more identifiers, it is determined that the asset is requested for return. Based at least in part on the one or more identifiers, a shipping label corresponding to a destination location for the asset to be returned to is automatically generated or a location for the asset to be delivered to is automatically changed.

Asset return technology

Computer program products, methods, systems, apparatus, and computing entities are provided. In one embodiment, computing entities can establish direct communications with one another using a variety of protocols and standards. Such direction communications can be monitored or attempted to be established to determine whether an item is allowed or disallowed for delivery.

Connection-based or communication-based services and determinations

Embodiments of the present invention provide methods, systems, computer program products, and apparatuses for processing package delivery exceptions. In one embodiment, a method for processing an item delivery exception for an item that is to be delivered by a carrier is provided. The method comprises receiving an exception request associated with the item; notifying a delivery vehicle driver of the exception request; receiving input indicating a unique RFID identifier, wherein the unique RFID identifier identifies an exception RFID tag attached to the item; associating the unique RFID identifier with the unique item identifier; after receiving a request to locate the item, activating an RFID reader array, wherein the RFID reader array is located at a facility associated with the carrier; and based at least in part on the detection of the item by at least one RFID reader of the RFID reader array, calculating an estimated location of the item.

Systems, methods, and computer program products for processing package delivery exceptions

Various embodiments of the present invention involve systems, methods, and computer program products that provide enhanced messages. In embodiment, a method for sending messages is provided that includes receiving shipping data that includes a destination address for delivery of an item, a message address for sending a notification message, customized data and a trigger event. In response to an occurrence of the triggering event, a notification message is sent to the message address and providing access to the customized data.

Systems and methods for customized shipment notifications

A user request associated with a first user and a shipment of one or more items is received. A prompt that the first user provide one or more biometric identifiers is provided. The prompt selectively excludes a request for billing information from the first user. At least partially in response to the providing of the prompt, at least a first biometric identifier of the first user is obtained. At least partially in response to the obtaining of the first biometric identifier of the first user, the billing information is automatically processed. Based at least in part on the automatically processing of the billing information, the user request associated with the shipment of the one or more items is completed.

Systems and methods include UAVs that serve to assist carrier personnel by reducing the physical demands of the transportation and delivery process. A UAV generally includes a UAV chassis including an upper portion, a plurality of propulsion members configured to provide lift to the UAV chassis, and a parcel carrier configured for being selectively coupled to and removed from the UAV chassis. UAV support mechanisms are utilized to load and unload parcel carriers to the UAV chassis, and the UAV lands on and takes off from the UAV support mechanism to deliver parcels to a serviceable point. The UAV includes computing entities that interface with different systems and computing entities to send and receive various types of information.

Methods of photo matching and photo confirmation for parcel pickup and delivery

An occupancy database is in electronic communication with a plurality of location-specific distributed computing entities to maintain real-time update occupancy data for various entities. As those entities relocate from one location to another (e.g., moving from one apartment to another), distributed computing entities associated with both the prior and new location of the entity transmit information to the occupancy database to reflect the changed location for the entity. The occupancy database also maintains communication data for the entities and/or locations associated with the entities, and the occupancy database may share that communication data with authorized mobile/user computing entities to enable communication between those authorized mobile/user computing entities and the particular entity or devices located at the entity's location.

Automated occupant tracking systems and methods

Various embodiments are directed to systems and methods for engaging a service provider to perform a delivery service to redirect a shipment to be delivered to an alternative intended destination upon receipt of a redirection request. Based on a monitored current location of a last mile delivery vehicle scheduled to deliver the shipment to an initial intended destination, a computing entity monitors the location of available service providers capable of meeting the last mile delivery vehicle to pick up the shipment and transport the shipment to the alternative intended destination. The computing entity may engage one of the service providers by transmitting a signal to a mobile computing entity carried by the service provider and may monitor the service provider's progress in meeting the last mile delivery vehicle and transporting the shipment to the alternative intended destination.

Growing community of inventors

Richardson, TX, United States of America

Juan R Perez