Servicenow, Inc.

Joshua Timothy Nerius

Rebecca Anita Dias

Harry Thomas Nelson

Jacob Samuel Burman

Venkata Kiran Kumar Koya

Alberto Alvarado Jimenez

Christopher Maloy

Pierce Edward Courtney

Deepti Suryakant Bhogle

David Tamjidi

Stuart Dean Swope

David Terry

Matthew Stoddart

Parvathavardhini Shankaranarayanan

Jeremy Michael Charfauros

Denis George Angleton

Karthik Karunakar Kotian

Andrew Whitley Strieber

Akhilesh Kondra

Nicholas Michael Stark

Lubomir Kostadinov Vardin

Persistent storage may contain: (i) a database table containing entries, (ii) a definition of a communication endpoint of a remote system, and (iii) outbound flow processing. One or more processors may be configured to: detect a state change associated with a local entry in the database table; read, from the database table, a set of data representing the local entry; transform, using the outbound flow processing, the set of data into a format receivable by the remote system; create, for the set of data, a correlation record that contains a local correlation identifier, wherein the correlation record specifies the local entry; transmit, to the remote system, the set of data as transformed and the local correlation identifier; receive, from the remote system and for the set of data, a remote correlation identifier; add, to the correlation record, the remote correlation identifier; and write, to a correlation table, the correlation record.

Cross-platform communication for facilitation of data sharing

A computing system includes a server. The server is communicatively coupled to a data repository and is configured to store a data in the data repository. The server is further configured to create, via a visual information flow creation tool, at least one information flow object, wherein the at least one information flow object comprises a flow, a sub-flow, an Action, or a combination thereof. The server is also configured to interface with the at least one information flow object via a front-end application programing interface (API), a back-end API, or a combination thereof. The server is additionally configured to execute the at least one information flow object via the front-end API, the back-end API, or a combination thereof, and to retrieve results obtained by executing the at least one information flow object via the front-end API, the back-end API, or the combination thereof.

System and method for workflow application programming interfaces (APIS)

A computing system includes a server. The server is communicatively coupled to a data repository and is configured to store a data in the data repository. The server is further configured to create, via a visual information flow creation tool, at least one information flow object. The server is additionally configured to create, via a retry handling policy system, a retry policy, wherein the retry policy comprises a retry condition and a retry strategy, and to enable the at least one information flow object to follow the retry strategy when the retry condition occurs.

Systems and methods for improved application programing interface (API) retry handling

Persistent storage may contain metadata actions and integration actions related to a remote service, wherein the remote service includes a remote service application programming interface (API) that provides access to structured data, and a metadata API that provides access to a schema of the structured data. Processors may be configured to: (i) generate and provide, for metadata action design graphical user interfaces (GUIs), options for specification of a metadata action, where the metadata action defines a metadata query to the metadata API, rules for parsing the schema, and a normalized format for the structured data; (ii) generate and provide, for integration action design GUIs, options for specification of an integration action, where the integration action defines a structured data query to the remote service API and an indication that the metadata action is to be used to represent a result of the structured data query in the normalized format.

Workflow support for dynamic action output

Persistent storage may contain a definition of an application programming interface (API) of a remote service, where the API provides access to input information stored at the remote service. One or more processors may be configured to: (i) provide, for display on an action design graphical user interface (GUI), a first menu that allows selection of a first set of the input information to be dynamically retrieved from the API during design of a workflow; (ii) provide, for display on the action design GUI, a second menu that allows selection of a second set of the input information to be dynamically retrieved from the API during design of the workflow; and (iii) provide for display, on the action design GUI, options for specifying the API, how to remotely access the API, and how to parse data received from the API.

Workflow support for dynamic action input

A computing system includes a server. The server is communicatively coupled to a data repository and is configured to store a data in the data repository. The server is further configured to configure, via the data stream handler system, the data stream object to transmit a request to an external system. The server is additionally configured to configure, via the data stream handler system, the data stream object to capture a response from the external system, wherein the response comprises a paginated data set, a data stream, or a combination thereof, wherein creating the data stream object, configuring the data stream object to transmit the request, configuring the data stream object to capture the response, or a combination thereof, comprises using visual controls in lieu of entering text for a computer program.

System and method for large volume data streaming as a service

The present disclosure relates to a transaction licensing system (TLS) for managing transactions and entitlements in a cloud-based system, wherein a transaction is a communication with an external server. The TLS includes at least one transaction licensing database (TLDB) that is configure to store entitlement and transaction data. The entitlements may include a general entitlement pool, as well as specialized entitlement pools with entitlements for executing particular transactions. The TLS is configured to determine identifying information for a transaction and then use this information to determine whether the general or specialized entitlement pools associated with the transaction has entitlements available in the TLDB to execute the transaction. When a suitable entitlement is determined to be available, the transaction is executed and the general or specialized entitlement pool is appropriately decremented. When no suitable entitlements are available, the TLS returns an exception.

Systems and methods for transaction-based licensing

A computational instance of a remote network management platform may include persistent storage and one or more processors. The persistent storage may contain a recursively-defined complex data object, and one or more processors may be configured to: (i) transmit a depiction of a graphical user interface including a visual representation of the recursively-defined complex data object, where the complex data object as well as each array and object therein is represented as a collapsible menu item that can either display or hide its elements; (ii) receive a modification to an element of the complex data object, wherein the modification is either removal of the element, addition of the element, or a change to the associated type of the element; (iii) update the persistent storage to represent the complex data object as modified; and (iv) transmit an update to the visual representation that reflects the complex data object as modified.

Graphical user interfaces for incorporating complex data objects into a workflow

A computing system includes a server. The server is communicatively coupled to a data repository and is configured to store a data in the data repository. The server is further configured to create, via a visual information flow creation tool, at least one information flow object, wherein the at least one information flow object comprises a flow, a sub-flow, an Action, or a combination thereof. The server is also configured to interface with the at least one information flow object via a front-end application programming interface (API), a back-end API, or a combination thereof. The server is additionally configured to execute the at least one information flow object via the front-end API, the back-end API, or a combination thereof, and to retrieve results obtained by executing the at least one information flow object via the front-end API, the back-end API, or the combination thereof.

A system may involve persistent storage defining primitive data types and compound data types, where the compound data types include objects and arrays, where the objects contain sets of elements that have various primitive data types, compound data types, or both, and where the arrays contain sets of elements that all have one particular primitive data type or compound data type. The system may also involve one or more processors configured to provide a representation of a graphical user interface for designing a hierarchy of elements, each of the elements therein having a data type that is either a primitive data type or a compound data type, where elements in the hierarchy are associated with data type change controls, and where object elements in the hierarchy are: (i) associated with child element controls, and (ii) represented as collapsible menu items that can either display or hide their child elements.

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Chicago, IL, United States of America

Joshua Timothy Nerius