United Services Automobile Association (usaa)

Joshua Samuel Leonard

John Raymond Harris

Charles Lee Oakes, Iii

Justin Dax Haslam

Thomas Bret Buckingham

Vijay Jayapalan

Maland Keith Mortensen

Minya Liang

Eric J Smith

Zakery Layne Johnson

Anthony Scott Farnsworth

Ross Andrew Thiele

David Alexander Lilley

Yuibi Fujimoto

Robert Wilson Barner

Michael Justin Cairns

Robert Bruno Pace, Jr

Joshua S Kerr

Kevin Kenneth Fiedler

Wayne Maurice Hartman

Michael Wayne Lester

Nathan Mahoney

Hoang Trung Vo

Luke James Gradeless

Brandon K Esplin

Michal Leighton Van Cleave

Jeffrey Young

Kevin Kenneth Fielder

Methods and systems for multiple channel authentication are described. In one embodiment, a request for an interaction is initiated from within a mobile application. The request may include authentication information and contextual information relating to a current exchange between the mobile application and an organization. The user may be authenticated with the authentication information and the request may be routed to a representative based on the contextual information to continue the exchange.

Methods and systems for multiple channel authentication

An electronic system provides various features and functionality for managing resources. A trigger event may be associated with a mobile device. The trigger event may be detected (e.g., based on the mobile device being within a geo-fence) and, responsive to detecting the trigger event, a resource of a plurality of resources may be determined. A stash of the resource of a plurality of stashes of the resource may be determined and the stash of the resource may be replenished based on the trigger event associated with the mobile device.

Network based resource management and allocation

Methods and systems described in this disclosure receive a call from a device associated with a caller and request an indication of a context of the call. The system can send a request for authentication credentials in a push notification to the device. The push notification can be linked to an authentication tab or page in an application. After authentication of the caller, the system can direct the application to cause a tab or page associated with the subject matter of the call to be displayed on the qualified device.

Methods and systems for transferring call context

Methods and systems described in this disclosure receive a call from a caller, generate a first session through a first channel associated with the caller when the call is received and then send a request for authentication credentials to a device associated with the caller. In some embodiments, sending the request for authentication credentials generates a second session through a second channel associated with the caller. The caller can be authenticated to the first session using communication received during the second session through the second channel.

Systems and methods for authenticating a caller

An electronic system provides various features and functionality for managing resources. An alert may be sent when a mobile device crosses a geo-fence. The alert may describe how much of the resource is available for the types of transaction that are likely to occur within the geo-fence. The alert may request or confirm the allocation of the transaction to a resource pool or suggest alternative transactions.

Growing community of inventors

San Antonio, TX, United States of America

Joshua Samuel Leonard