State Farm Mutual Automobile Insurance Company

Joshua Robert Brown

Michael Shawn Jacob

Donald Joseph Yuhas

Jason Beckman

Leah Garcia

Amber L Wyatt

Manuela Holt

Oscar Allan Arulfo

Manali Desai

Hannah Matlock

Joe Peebles

Ginny Maxson

Whitney Street

Ana Milicevic

Kathleen Haeker

Melissa Campbell

Damon Webb

Benjamin Shienvold

This disclosure provides systems for generating customized datasets. An example dataset generator mines contacts from multiple members of an enterprise, applies a pattern recognition process to determine attributes of the contacts aligned with objectives of the enterprise, stores the contacts and associated attributes in a relational data structure, and through a machine learning process, generates a customized contact dataset of the contacts with attributes relevant to a user request, an event, or a notification received. The example dataset generator may also generate an action steps dataset for the user. The dataset generator may aggregate contacts from calls, chats, emails, SMS messages, and video feeds of an enterprise, apply a pattern recognition process to determine attributes of the contacts, and through a machine learning process, partition and distribute the contacts and associated action steps on respective dashboards of multiple customer service representatives of the enterprise.

Systems for generating customized datasets

Techniques described herein relate to analyzing data systems to detect data deficiencies and generating user interfaces for performing user communication sessions to resolve the data deficiencies. A data system may include components and implement operations to analyze a related set of data to determine when to initiate a communication session with a user to resolve a data deficiency. The data system also may be configured to generate user interfaces customized based on particular users and/or particular associates to allow the associate to interact with the user to resolve the data deficiency. The data system also may determine when to record the communication session, store and/or transcribe the communication session, and/or associate the stored communication session records with the corresponding data in the data system.

Dynamic communication sessions within data systems

Growing community of inventors

Bloomington, IL, United States of America

Joshua Robert Brown