Ebay, Incorporated

Joshua D Knepfle

Robert J Ratterman

Reed Maltzman

Randy Ching

Lou Leonardo

Tola Dalton

Gurinder Singh Grewal

Community ratings are determined for users of an electronic marketplace. In a typical configuration, the community rating of an individual reflect the individual's reputation in the electronic community (e.g. feedback rating) as well as the reputations of the users the individual sponsors and the reputations of each user they sponsor, and so on. Various methodologies are provided for determining a community rating, such as aggregating feedback ratings, or weighting or thresholding these feedback ratings.

Determining a community rating for a user using feedback ratings of related users in an electronic environment

A method and system that allows a user to file a complaint related to a transaction completed over a network-based transaction facility. For example, a method can include the following operations conducted via a server: receiving a complaint from a first party, communicating information about the complaint to a second party, enabling an exchange of information regarding the complaint, and determining whether a criterion required for approval of the request for compensation has been satisfied.

Method and system for filing a complaint related to network-based transactions

Growing community of inventors

Cincinnati, OH, United States of America

Joshua D Knepfle