Google Inc.

Joseph Joseph Cherukara

Andrew George Shebanow

Yi Wang

Curtis Ray Robinson, Jr

Rebecca Chiou

Bin Sun

Hong Chen

Charlotte Hult

Yixuan Geng

Yue Gan

Wei Wang

Yaniv Leviathan

Yoav Tzur

Rebecca Gisoo Park Chiou

Usman Abdullah

Aditi Bhargava

Mariia Sandrikova

Abhijith Shastry

Paul Dunlop

Shashank Goyal

Subash Gutala

Xiansha Jin

Richard Ledley

Yale Thomas

Curtis Robinson

Brandon Maxwell

Andres Calvo

Gustav Sennton

Milo Sredkov

Hanfu Zhang

Felix Wang

Amit Sivan

Implementations described herein relate to methods, systems, and computer-readable media to automatically answer a call. In some implementations, a method includes receiving a call from a caller device at a client device. The method further includes determining, based on an identifier associated with the call, whether the call matches auto answer criteria, and yin response to determining that the call matches the auto answer criteria, answering the call without user input and without alerting a user of the client device. The method further includes generating a call embedding for the call based on received audio of the call, comparing the call embedding with spam embeddings to determine whether the call is a spam call, and in response to determining that the call is a spam call, terminating the call.

Automatic call categorization and screening

Implementations relate to determination and display of estimated hold durations for calls. In some implementations, a computer-implemented method includes obtaining an identifier of a target entity, the identifier usable by a first call device to initiate a call between the first call device and the target entity. A hold duration is determined that is an estimated amount of time before the call is matched to a human agent when the call is initiated at a particular time that is prospective to a current time. The hold duration is determined based on previous calls between one or more call devices and the target entity. The hold duration is provided for display by the first call device prior to the initiation of the call between the first call device and the target entity.

Determination and display of estimated hold durations for calls

Implementations relate to determination and visual display of spoken menus for calls. In some implementations, a computer-implemented method includes receiving audio data output in a call between a call device and a device associated with a target entity. The audio data includes speech indicating one or more selection options for a user of the call device to navigate through a call menu provided by the target entity in the call. Text is determined by programmatically analyzing the audio data, the text representing the speech. The selection options are determined based on programmatically analyzing at least one of the text or the audio data. At least a portion of the text is displayed by the call device during the call, as one or more visual options that correspond to the selection options. The visual options are each selectable via user input to cause corresponding navigation through the call menu.

Determination and visual display of spoken menus for calls

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San Francisco, CA, United States of America

Joseph Joseph Cherukara