Salesforce Com, Inc.

Salesforce, Inc.

Joseph Gerald Keller

Noah William Burbank

Alexis Roos

Shardul Vikram

Alex Michael Noe

William Christopher Fama Roller

Wenhao Liu

Percy Dara Mehta

Praveen Innamuri

Rohit Deshpande

Robert Christopher Ames

Gabriel Starr Krupa

Scott Walter Bishel

Madeleine Mary Gill

Madhav Vaidyanathan

Wing Hing Ku

Xu Yang

Janelle Wen Hui Teng

Sammy Adnan Nammari

Abraham Dio Suharli

Ascander Dost

Nelson Esteban Acevedo

Shuvajit Das

Sandeep Raju Prabhakar

Oliver Qian Tang

Rohith Ramprasad

Bhaskar Garg

Methods, systems, and devices for analyzing communication messages (e.g., emails or activities) to determine relationship strength using a distributed graph are described. In some systems, a user may be associated with a specific tenant. A database server of the system may receive communication messages associated with the user and a target user. The server may perform a natural language processing (NLP) analysis on the communication messages to extract metadata, and may generate or update a distributed graph indicating connections between users based on the extracted metadata. Using the connections of the graph, the server may calculate a closeness score between the user and the target user. Additionally, the server may calculate closeness scores between the target and other users associated with the tenant, and may determine the users with the greatest closeness scores. The server may send a suggestion for the determined users to initiate communication with the target.

Calculating relationship strength using an activity-based distributed graph

Methods, systems, and devices for analyzing communication messages (e.g., emails) and selecting corresponding actions are described. In some database systems, a user may receive multiple messages at a user device. To efficiently determine responses to these messages, the user device may send the messages to a backend server for analysis. The server may perform natural language processing (NLP) to classify the message with one or more binary classifications and may extract metadata from each message. Based on the classifications and the metadata, the server may determine one or more actions the user device may perform to respond to each message. The server may send instructions to the user device indicating the suggested actions, and the user device may display these actions as options to a user. Additionally, the user device may use the classifications and metadata to automatically generate one or more communication templates in response to the message.

Action response selection based on communication message analysis

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Joseph Gerald Keller